CUSTOMER SERVICE REPRESENTATIVE

Sunset Finance; Alabama; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

401K

Health

Dental

Vision

Disability - short-term

Disability - long-term

Paid Time Off

Job summary

Sunset Finance seeks a Customer Service Representative to handle loan applications, collect payments, and support daily operations in a busy consumer finance office.

The role emphasizes a proactive attitude, excellent spelling and data entry, and a drive to prepare for management. A high school diploma or GED is required, with prior experience in customer service or finance a plus.

Qualifications

• A GO GETTER with excellent personality, communication, sales skills, problem solving skills, and the ability to lead.
• Excellent spelling, computer, data entry skills.
• High school diploma or equivalence required.

Responsibilities

• Solicit loans by telephone and in person at the counter.
• Answer the telephone, post payments, and input new/refinanced loans into the loan software.
• Process loan applications and prepare refinance and delinquency mail.
• Open mail, distribute items, post counter payments, and share credit experience with creditors.
• Complete loan documents and close current refinance loans.
• Prepare daily cash/deposit reports and balance drawers.
• Maintain accurate cash drawer and daily loan reports.
• Call past-due customers to collect payments.

Skills

Communication

Sales skills

Problem solving

Leadership potential

Data entry

Education

High School Diploma or GED

Tools

Loan software

Job description

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you a Top Performer that meets the following requirements?

• *401K, Health, Dental, Vision, Short- and Long-Term Disability, and Paid Time Off!

REQUIREMENTS/QUALIFICATIONS

Qualified candidates must be "A GO GETTER" with excellent personality, communication, sales skills, problem solving skills, the ability to lead and must possess a strong desire to succeed! Excellent spelling, computer, data entry, and the ability to complete tasks effectively, efficiently, and thoroughly with little to no supervision. The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all employees as potential branch managers. CSR's who receive first consideration for promotion are those who excel not only at their own job but understand the positions of AM and Manager. A high school diploma or equivalence is required. Previous experience in customer service, collections, or the finance industry a plus.

JOB SUMMARY

The CSR plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on the customers, take applications, investigate credit, take payments, refinance loans, help with the delinquent work, send out advertising letters, and complete other duties. This person must fill out correctly most of the office forms and reports, as well as maintain current the master cash drawer, bank deposits, and related daily transactions.

DUTIES & ESSENTIAL JOB FUNCTIONS

1. 1. Solicit loans on the telephone and at the counter.
2. 2. Must answer the telephone, post customer payments, input new and refinance loans into the loan software system, process loan applications and prepare refinance and delinquency mail. Answers the telephone.
3. 3. Other duties include opening mail and distributing, posting counter payments, and giving customer credit experience to inquiring creditors and credit bureau.
4. 4. Completes loan documents and closes current refinance loans.
5. 5. Prepares daily deposits of cash and checks.
6. 6. Maintains and balances correct amount and denominations of money in cash drawers daily.
7. 7. Maintains loan standard report daily.
8. 8. Telephones past due customers

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.