Customer Service Represenative

Stanley Black & Decker, Inc.; Danbury (CT); Hybrid; USD 37,000 - 59,000; Full time

Benefits offered by this job

Medical, dental, life, vision, and a 4

Wellness program

Disability insurance

401(k)

Employee Stock Purchase Plan

Paid time off

Tuition reimbursement

Job summary

Stanley Black & Decker, Inc. is hiring an entry-level Customer Service Representative for the Engineered Fastening team in Danbury, CT. This hybrid role is three days in the office and two days remote.

You will be the first line of contact for customers, handling calls, emails, order entry, and quoting. You should have strong English communication, be detail-oriented, and comfortable learning CRM systems. Prior customer service is preferred but not required.

Qualifications

• Must be able to read, write and understand English.
• Excellent written and oral communication skills.
• Proven ability to collaborate in a team environment.
• Computer literacy and ability to learn new software applications.
• Prior customer service is preferred but not required.
• Ability to prioritize and multi-task.
• Attention to detail and urgency in service tasks.

Responsibilities

• Handle customer inquiries and orders via phone, internet, and fax.
• Provide pricing, availability, tracking and order status information.
• Provide invoices, packing slips and certificates as requested.
• Process orders in the ERP/CRM system and generate quotes.
• Take ownership to resolve issues and follow up as needed.
• Support coverage for Customer Service management as required.

Skills

Written and verbal communication

Team-oriented collaboration

CRM familiarity

Computer literacy

Attention to detail

English language proficiency

Time management

Education

High school diploma or equivalent

Tools

CRM systems

Job description

## Customer Service RepresenativeApply: Danbury, CT, United States: Full time: Posted Today: End Date: November 14, 2026 (1 day left to apply): REQ-1000053616## **Customer Service Represenative**## **Hybrid: Danbury, CT** **Make Your Mark. Shape Your Future.** It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The WorldTM. Sound like you? Join our top-notch team of 54,000+ professionals in 60 countries who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.**What You’ll do:**As an entry level Customer Service Representative, you’ll be part of our Engineered Fastening team located in Danbury, CT.This is a hybrid position – 3 days in office/2 days remote. You will be the first line of contact with our customers. You will be handling phone calls, emails, order entry and quoting. You will need to be polite, professional, and focused on providing excellent customer service. You'll also get to:* Accept customer inquiries and orders via various methods (phone, internet, fax).* Provide quality answer to pricing, availability, tracking, and order status.* Provide invoices or packing slips and certificates as requested.* Process orders using an order ship and bill system.* Initiate quotation requests utilizing the Salesforce CRM software.* Accept ownership for things that cannot be resolved immediately, and proactively follow up.* Account coverage when needed.* Escalate to Customer Service management when required. **Who You Are** You always strive to do a good job...but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:* Ability to read, write and understand the English language.* Excellent written and oral communication skills.* Proven ability to work collaboratively in a team-oriented environment* Computer literacy and ability to learn new computer programs.* High school diploma or equivalent.* Prior customer service preferred but not required.* Ability to prioritize and multi-task.* Familiarity with CRM systems and practices is preferred.* Attention to detail and a strong sense of urgency. **What You’ll Receive** You’ll receive a competitive wage and a great benefits plan:· Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.· Discounts on Stanley Black & Decker tools and other partner programs.The Salary range for this position is $36,700.00 - $59,100.00* This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker. * The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.* The successful candidate may be eligible for annual merit increases. * Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. * Discounts on Stanley Black & Decker tool sand other partner programs.***We Don’t Just Build The World, We Build Innovative Technology Too.***Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. **Who We Are**We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. **What You’ll Also Get**Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. **Benefits & Perks**You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. **Learning & Development:** Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). **Diverse & Inclusive Culture:** We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. **Purpose-Driven Company:** You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. **EEO Statement:** All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at [phone] or at [e-mail]. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights: Workplace discrimination is illegal (eeoc.gov) ***This employer participates in the Work Opportunity Tax Credit (WOTC) program. Applicants may be asked to voluntarily provide information to determine eligibility. Any information provided will be kept confidentially other than as required to make the necessary WOTC disclosures and in accordance with applicable laws.***