Customer Service Reprecentative

VCA Animal Hospitals; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A veterinary care provider in California is seeking a Client Service Representative to manage customer interactions and ensure excellent service. The role includes greeting clients, scheduling appointments, and providing education about pet care. Applicants should have strong customer service skills and be able to multitask effectively in a fast-paced environment. Benefits include competitive compensation, health insurance, and employee pet discounts.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Employee pet discounts

Qualifications

• Experience in customer service is required.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong communication skills to educate clients on pet care.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Manage medical records and ensure a clean facility.
• Educate clients on products, fees, and services.

Skills

Customer service

Communication

Time management

Multitasking

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.