Customer Service Rep08151 2143 N Tustin St

Domino's Franchise; Orange (CA); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Flexible scheduling

Opportunity for advancement

Job summary

A pizza franchise in California is seeking customer service representatives. Ideal candidates should have good communication skills and the ability to operate kitchen equipment. The role offers flexible hours, making it suitable for students or those wanting supplemental income. Advancement opportunities are available, with many team members progressing to management roles.

Qualifications

• Must be 18 years of age or older.
• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers.

Responsibilities

• Operate all equipment used to prepare food.
• Stock ingredients and prepare products.
• Receive and process telephone orders.

Skills

Customer service skills

Communication skills

Ability to operate equipment

Job description

Overview

Job Description

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Domino's Pizza is the perfect place for you if you need a second job for some extra cash, or are looking for a role that fits your schedule.

We are searching for qualified customer service reps with personality and people skills. We're growing, and that means Domino's has many opportunities for you to grow, perhaps to management or beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line.

Responsibilities

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

PAY

$20.00 per hour

Job Requirements

• You must be 18 years of age or older.

Training

Orientation and training provided on the job.

Communication Skills

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.

Advancement

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

Diversity

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

Summary Statement

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

Qualifications

Qualifications

Sensing

• Talking and hearing on telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Physical Requirements

Including, but not limited to the following:

• Standing: All tasks are performed from a standing position.

Walking

• For short distances for short durations. Surfaces include ceramic tile and linoleum in some areas. Height of work surfaces is between 36" and 48".

Sitting

• Paperwork is normally completed in an office at a desk or table, not typically done by Customer Service Reps.

Lifting

• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

• Large cans weighing 3 pounds, 7 ounces are carried from the workstation to storage shelves.
• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Trays of pizza dough are carried three at a time over short distances, weighing approximately 12 pounds per tray.

Pushing

• To move trays placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
• Trays may also be pulled.

Climbing

• Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, or perform maintenance.

Stooping/Bending

• Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated daily. Forward bending also occurs at the front counter and when stocking ingredients.

Crouching/Squatting

• Performed occasionally to stock shelves and clean low areas.

Reaching

• Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on signs, and lift and lower objects to and from shelves. They also reach down to scoop cornmeal from a barrel or wash dishes and reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

• Eye-hand coordination is essential. Use of hands is continuous. Frequent activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in assembling cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter, pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

• Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Additional Information

All your information will be kept confidential according to EEO guidelines.

EPL Pizza, Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if EPL Pizza, Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.