Customer Service Rep03100 5158 County Line Rd

Domino's Franchise; Lakeland (FL); On-site; USD 16,531 - 20,664; Part time

Job summary

A leading pizza chain in Lakeland is seeking a Customer Service Representative to deliver excellent customer service and take orders. The ideal candidate will thrive in a fast-paced environment and has opportunities for growth within the company. Responsibilities include taking orders, cash handling, and maintaining hygiene standards. Flexible part- or full-time positions are available.

Qualifications

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers.
• Essential functions: ability to add, subtract, multiply, and divide accurately.

Responsibilities

• Demonstrating a friendly, positive attitude.
• Taking orders over the phone and in person.
• Dealing with customer concerns.
• Cash handling.
• Making Domino’s high quality pizzas.

Skills

Customer service skills

Ability to take orders

Cash handling

Food safety knowledge

Job description

Overview

Customer Service Representative

It's more fun with us! Domino's Pizza offers flexible, part- or full-time opportunities in a fast-paced environment where you can learn and grow. This role supports taking orders, helping customers, and contributing to a friendly store atmosphere.

About the role

Domino's Pizza values its team members and aims to recognize, appreciate, and utilize individual talents. We strive to create an environment where all team members can reach their highest potential while delivering outstanding pizza and customer service.

Growth and progression

Being a Domino’s Customer Service Representative isn’t a typical pizza gig. Many CSRs have progressed to management or franchise ownership. Opportunities span from customer service to management, general manager to franchisee roles within the stores.

Responsibilities

• Demonstrating a friendly, positive attitude and great customer service skills
• Taking orders over the phone and in person
• Dealing with customer concerns
• Cash handling
• Upselling
• Making Domino’s high quality pizzas
• Food and portion control
• Hygiene and food safety
• Food preparation
• General cleaning duties

General duties

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, walk-in cooler
• Prepare product
• Receive and process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility approximately daily

Communication and skills

• Ability to comprehend and give correct written instructions
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
• Essential functions/skills: ability to add, subtract, multiply, and divide accurately and quickly (may use calculator); must be able to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen

Work conditions

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
• Sudden changes in temperature in work area and while outside
• Fumes from food odors
• Exposure to cornmeal dust
• Cramped quarters including walk-in cooler
• Hot surfaces/tools from oven up to 500 degrees or higher
• Sharp edges and moving mechanical parts

Qualifications

• Depth perception
• Ability to differentiate between hot and cold surfaces
• Temperaments: ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Physical requirements

• Standing: Most tasks are performed from a standing position
• Walking: For short distances for short durations
• Lifting: Deliveries may include cases weighing up to 50 pounds; cases stacked onto shelves up to 72 inches high
• Carrying: Large cans weighing about 3 pounds 7 ounces; occasional heavy loads like 30-pound pizza sauce
• Pushing, pulling, climbing, stooping, bending, crouching/squatting, reaching, and hand tasks as described

Additional information

“Qualifications” and related sensory requirements include the ability to talk and hear on the telephone, and near/mid-range vision for in-store tasks.