Customer Service Rep - Tupelo - $21/hr

Express Employment Professionals - Cincinnati East; Tupelo (MS); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Plan

Holiday Pay

Referral Bonuses

Job summary

Express Employment Professionals in Tupelo, MS is seeking a Customer Service Representative to handle calls, schedule service, and assist with billing. The role requires attention to detail, proficiency in Excel, and experience with accounts receivable.

You will maintain CRM records, coordinate with technicians and sales, and follow up after service to ensure satisfaction. Schedule is Mon–Fri, 8am–5pm with pay of $21/hour.

Qualifications

• Accounts Receivable is required.
• Proficiency in Excel is needed for billing and tracking.
• Customer service representative responsibilities and communication skills are essential.

Responsibilities

• Answer incoming calls and respond to customer inquiries with professionalism and accuracy.
• Schedule and confirm service appointments.
• Provide explanations of service options, pricing, and treatment plans.
• Document customer complaints and relay to management for resolution.
• Coordinate between customers, technicians, and sales representatives for seamless communication.
• Monitor accounts receivable, process payments, and assist with billing questions.
• Maintain accurate customer records in the CRM system.
• Monitor past due accounts and attempt collections as needed.
• Follow up with customers after service to ensure satisfaction.

Skills

Accounts Receivable

Excel

CSR

Job description

Job Title: Customer Service Rep

Pay: $21/hr

Work Schedule:Mon - Fri, 8am - 5pm

Location: Tupelo, MS

After a successful evaluation, our client wants to hire you!

Job Description:

• Answer incoming calls and respond to customer inquiries with professionalism, and accuracy.
• Schedule and confirm service appointments.
• Provide clear explanations of service options, pricing, and treatment plans.
• Listen to and document customer complaints, then relay them promptly to the appropriate manager for resolution.
• Coordinate between customers, technicians, and sales representatives to ensure seamless communication.
• Monitor accounts receivable, process payments, and assist with billing questions.
• Maintain accurate customer records in our CRM system.
• Monitor past due customer accounts and cold call to try and get payments
• Follow up with customers after service to ensure satisfaction and address any concerns.

Requirements:

• Accounts Receivable
• Excel
• CSR

About Express Employment Professionals

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our service and support.Whether you’re looking for a full-time position, part-time work or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals, including Administrative, Commercial, and Professional positions.In 2025 we put over 2000 people to work in Northeast Mississippi.Let us help you today!

Benefits Available to Eligible Express Associates:

• Medical Plan
• Holiday Pay
• Referral Bonuses

For a complete listing of all open positions, visit www.expresspros.com/TupeloMS/Job-Openings.aspx