Customer Service Rep - Transportation

Hermann Services Inc.; South Brunswick (NJ); On-site; USD 27,552 - 35,817; Full time

Job summary

Hermann Services Inc. is seeking a Customer Service Representative for their Transportation Division in South Brunswick, NJ. This fast-paced role focuses on providing timely customer support, shipment tracking, and coordinating with internal teams for efficient operations.

The ideal candidate has over a year of customer service experience, strong communication skills, and proficiency in Microsoft Office. Join a team dedicated to exceptional service!

Qualifications

• 1+ years of customer service experience, preferably in transportation/logistics.
• Ability to handle multiple communication channels simultaneously.
• Proficiency in data handling, especially with Excel.

Responsibilities

• Respond to customer inquiries via phone, email, and Microsoft Teams.
• Track shipments and provide real-time updates.
• Coordinate with internal teams for efficient operations.
• Manage multiple tasks and communication channels.
• Resolve issues proactively to maintain strong relationships.
• Keep accurate records of interactions and shipment activities.

Skills

Strong communication skills (phone and email)

Multitasking

Proficiency in Microsoft Office (especially Excel)

Strong computer skills

Excellent interpersonal skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep - Transportation

Regular Full-Time Monmouth Junction, NJ, US

6 days ago Requisition ID: 1408

Salary Range: $20.00 To $26.00 Hourly

Customer Service Representative – Transportation Division

Location: Monmouth Junction (South Brunswick), NJ

About the Role

Hermann is seeking a proactive and customer-focused Customer Service Representative to support our Transportation Division. In this fast-paced role, you will serve as a key point of contact for customers, ensuring timely communication, accurate shipment tracking, and seamless coordination with internal teams.

This position is ideal for someone who thrives in a high-volume environment, can multitask across multiple platforms, and delivers exceptional service with professionalism and urgency.

What You’ll Do

• Respond to customer inquiries via phone, email, and Microsoft Teams in a timely and professional manner
• Track shipments and provide real-time updates to customers
• Coordinate with internal teams to ensure efficient transportation operations
• Manage multiple tasks and communication channels simultaneously
• Resolve issues proactively and maintain strong customer relationships
• Maintain accurate records of customer interactions and shipment activity

What We’re Looking For

• 1+ years of customer service experience (transportation/logistics preferred)
• Strong communication skills (phone and email) — required
• Ability to multitask in a fast-paced environment (handling Teams, email, and phone simultaneously)
• Proficiency in Microsoft Office, especially Excel (must be comfortable working with data)
• Strong computer skills and ability to learn new systems and customer portals
• Excellent interpersonal skills with a proactive, team-oriented mindset
• Commitment to timely communication with internal and external stakeholders

Preferred Qualifications

• Experience in transportation, logistics, or supply chain