Customer Service Rep - PT

Duquesne Light Company; Pittsburgh (Allegheny County); On-site; USD 32,000 - 46,000; Full time

Job summary

Duquesne Light Company in downtown Pittsburgh is seeking a frontline Customer Service professional to handle applications and cancellations for electric service, establish deposits, and report emergencies with semi-direct supervision.

The role requires a high school diploma and up to six months of experience in customer service or credit and collection, plus the ability to communicate clearly and work accurately. Hiring respects equal opportunity policies and is based on merit.

Qualifications

• High school graduate or equivalent.
• Preferred six months of experience in customer service or credit and collection.
• Demonstrated poise, good judgment and tact in handling customer contacts.
• Must be neat and accurate, able to compose brief letters and compile data.
• Must pass oral directions and judgments.

Responsibilities

• Accepts and approves applications or cancellations for electric service; explains policies and determines deposit requirements.
• Answers inquiries concerning payment arrangements and approves arrangements per instructions.
• Reports emergencies to the Distribution Operations Center as noted.
• Performs administrative tasks to ensure proper handling of these transactions.

Skills

Customer service

Education

High school graduate or equivalent

Job description

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Starting rate: $28.43/Hour

Overall Purpose:

Under semi-direct supervision accepts and approves applications or cancellations for electric service; establishes payment arrangements, and reports emergency conditions to the Distribution Operation Center

Job Responsibilities

1. Accepts and approves applications or cancellations for electric service; explains Company policies, practices, and procedures relating to such application; determines deposit requirements.
2. Answers customer inquiries concerning payment arrangements, and approves payment arrangements within prescribed instructions.
3. Receives and immediately reports to the Distribution Operations Center any emergency condition noted on the 29-42 screen.
4. Determines, initiates, or completes the necessary administrative functions to assure proper handling of the above transactions.

Education / Experience Requirements

1. High school graduate or equivalent and pass prescribed qualifying tests.
2. Preferred six months or experience in Customer Service or Credit and Collection related work having direct contact with customers.
3. Demonstrated exceptional poise, good judgment and tact, as indicated by the ability to handle all customer contacts in a pleasant, courteous, and professional manner.
4. Must be neat and accurate in work as indicated by the ability to compose a brief, simple and logical letter, compile statistical data and to prepare orders.
5. Must pass oral directions and judgment and comprehension test.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [e-mail] and describe the specific accommodation requested for a disability-related limitation.