Customer Service Rep - PDC

Fleetpride; Town of Charlotte (NY); On-site; USD 48,000 - 66,000; Full time

Job summary

FleetPride is hiring a Warehouse Customer Support Associate to handle shipping, receiving, and inventory tasks while assisting customers by phone or email with product details, pricing, and availability. You will coordinate with internal teams to resolve warranties and back-orders and generate pick tickets for warehouse orders.

The role emphasizes accurate communication and timely service. Ideal candidates have 2 years’ team leadership experience, knowledge of automotive/heavy-duty parts, strong

Qualifications

• 2 years’ experience as team lead or manager required.
• Automotive parts or heavy-duty truck parts knowledge preferred.
• Professional written and verbal communication.
• Customer service focus.
• Computer proficiency and ability to learn new programs.
• Organizational and time management skills; multitasking ability.
• Ability to lift up to 75 pounds.
• Forklift experience preferred.

Responsibilities

• Performs all warehouse duties (shipping & receiving, loading, unloading, inventory, etc.).
• Obtains sales orders from customers via phone and/or email.
• Provides knowledgeable answers about product, pricing, and availability via phone/email.
• Coordinates with internal departments to resolve customer issues (warranties, back-orders, etc.).
• Generates pick tickets for orders to the warehouse.

Skills

Team lead experience

Customer service

Professional communication

Multitasking

Tools

Forklift

Computer literacy

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

Warehouse Customer Support Associate Responsibilities Include:

• Performs all warehouse duties (shipping & receiving, loading, unloading, inventory, etc.)
• Obtains sales order from customer via phone and/or email
• Provides knowledgeable answers to questions about product, pricing, and availability via phone and/or email correspondence
• Works with internal departments to resolve customers’ issues (warranties, back-orders, etc.)
• Generates pick tickets for orders to the warehouse

Successful Warehouse Customer Support Candidates Will Have:

• 2 years’ experience as team lead or manager experience
• Automotive parts or heavy-duty truck parts knowledge, preferred
• Professional communication style (both written and verbal)
• Customer service focus
• Computer proficiency and ability to learn new programs
• Organization and time management skills with the ability to multi-task
• Ability to lift up to 75 pounds
• Forklift experience

Physical Requirements

These physical demands are representative of those an associate must meet to be able to successfully perform the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties:

• The role is a physically active role
• Will be required to lift, pick, pull, and stock heavy duty truck parts that might be in excess of 50+ lbs with lift assist devices
• Will be required to stand for long periods of time on a variety of surfaces and will be required to operate a forklift
• Will frequently be required to: walking, bending, twisting, stepping, stooping, reaching, lifting, pushing and climbing
• Will frequently use a computer in the course of completing daily activities

Work Environment

The work environment described are representative of those an associate encountered while performing the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties. The associate will be regularly exposed typical inside and outside environmental conditions, including, but not limited to dirt, dust, vibration, minimal chemical hazards, noise and temperature variances Exposure to hazards or physical risks, associated with a warehouse, vehicle services, and retail operations, which require following basic safety precautions

E-Verify

FleetPride validates right to work using E-Verify. Fleetpride will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket.

FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them.

We also offer heavy duty expertise with some of the best and brightest people in the industry.

FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.