Customer Service Rep - Part Time (30 hours/week) - Beloit, WI

Bank First; Beloit (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

Bank First is seeking a Customer Service Representative (CSR) to be the welcoming face of the bank. You’ll build relationships, process transactions, and assist guests with account needs with professionalism and care.

You will handle deposits, research customer information, resolve issues, and ensure compliance with bank policies. Join a community-focused bank that values growth, flexibility, and collaborative teamwork.

Qualifications

• Experience in customer service or front-line roles is preferred.
• Strong communication and interpersonal skills are essential.
• Proficiency with MS Word and Excel.
• Excellent organizational abilities and attention to detail.

Responsibilities

• Open and maintain deposit accounts (checking, savings, CDs).
• Process teller transactions and balance cash drawer accurately.
• Update customer information and assist with account research.
• Help guests with fraud or unauthorized transactions.
• Manage debit card requests and safe deposit box services.
• Follow bank policies and federal regulations.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Why Work at Bank First

At Bank First, we’re not just a bank—we’re a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the “Best Banks to Work For”. We combine professional excellence with a culture that truly values people. When you join Bank First, you’re joining a team that invests in your growth, supports your well-being, and celebrates your contributions.

Why You’ll Love Working Here

Imagine a workplace where:

• Your career growth is supported through training, mentoring, and advancement opportunities
• Flexibility allows you to balance work and life without compromise
• Your contributions directly impact guests and communities you care about
• You’re part of a culture built on respect, collaboration, and empowerment

At Bank First, you don’t just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.

About the Role: Customer Service Representative (CSR)

As a CSR, you’re the face of the bank, building relationships, solving problems, and helping guests achieve their financial goals. You’ll handle teller transactions, open and maintain accounts, and provide exceptional service with professionalism and care.

Key Responsibilities

• Open and maintain deposit accounts (checking, savings, CDs, IRAs, HSAs)
• Process teller transactions and balance your cash drawer accurately
• Update customer information and assist with account research
• Help guests with fraud or unauthorized transactions
• Manage debit card requests and safe deposit box services
• Follow bank policies and federal regulations

What We’re Looking For

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Proficiency in Microsoft Word and Excel
• Excellent organizational skills

About Bank First

Headquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking—getting to know our guests personally and helping them create lasting value.

Our Culture & Vision

We foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.

Our Values

Relationship Based | Community Focused | Innovative Solutions | Value Driven

Join Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.