CUSTOMER SERVICE REP II - SSC

Mohawk Industries Inc.; Tempe (AZ); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

401k match

Employee purchase discount

Tuition reimbursement

Résumé du poste

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Customer Service Representative II in Tempe, AZ. You will service walk-in customers, answer inquiries, provide samples and complete sales transactions, ensuring high-quality service and order management.

Responsibilities include order entry, pricing, stock checks, transportation coordination, and reporting. The role requires 3+ years in a call center or customer service, high school diploma, strong communication, and solid computer skills

Qualifications

• High School Diploma or GED required.
• 3+ years call center or customer service experience.
• Prior textile industry knowledge preferred.
• Excellent oral and written communication skills.
• Ability to multi-task and prioritize.
• Moderate computer skills in Word and Excel.

Responsabilités

• Provides customer account management including order entry, inquiry, product information, order status, pricing, stock check and transportation coordination.
• Keying in orders, processing faxes and preparing reports.
• Interfaces with internal teams and SSCs to address inquiries and order issues from entry to delivery.
• Participates in special projects and performs additional duties as required.
• Supports customers by providing samples and completing sales transactions.
• Maintains high level of service and support across all customer interactions.

Connaissances

Communication

Organizational skills

Problem solving

Interpersonal skills

Attention to detail

Time management

MS Word

MS Excel

Formation

High School Diploma or GED equivalency

Outils

MS Word

MS Excel

Description du poste

CUSTOMER SERVICE REP II - SSC

Location: Tempe, Arizona, United States, 85281

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

Dal-Tile is currently seeking an exceptional Customer Service Representative II to join our TEAM! As the Customer Service Representative II, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.

Major Function and Scope

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.
• Experience and Knowledge Required
• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively. Ability to work in a fast-paced environment.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.