Customer Service Rep II - PHC

externallincarecareers; Phoenix (AZ); Vor Ort; USD 36.000 - 42.000; Vollzeit

Zusammenfassung

externallincarecareers is seeking a Customer Service Specialist to process patient orders accurately and communicate clearly with stakeholders. Responsibilities include handling telephone inquiries, assisting patients in selecting equipment and services, and recording concerns in the tracking system.

Role requires basic computer skills, typing ability, and a high school diploma. Prior healthcare/customer service experience is preferred, with attention to ACHC requirements and payer guidelines.

Qualifikationen

• High School diploma or GED required.
• Prefer 1 year of related health care, customer service, call center, or insurance experience.
• Strong organization and communication skills required.

Aufgaben

• Responds to telephone inquiries and orders from patients and referral sources.
• May assist walk-in patients with selection of equipment, supplies, and services.
• Determines resolution of patient and referral inquiries; records concerns in Concern Tracker.

Kenntnisse

Customer service

Communication skills

Organization

Typing skills

Ausbildung

High School diploma or GED equivalency

Jobbeschreibung

This employee serves as the subject matter expert in all Customer Service responsibilities, primarily responsible for accurately, thoroughly, and in a time-sensitive manner, processing patient orders and providing clear and timely communication to all stakeholders.

• Responds to telephone inquiries and orders from patients and referral sources
• May assist walk-in patients with the selection of equipment, supplies, and services
• Determines resolution of patient and referral inquiries, questions, or concerns
  • Identifies concerns and ensures they are recorded in Concern Tracker system when appropriate
• Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy in order to qualify patient for services
• Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method, providing instructions for receiving delivery
• Understands and abides by Accreditation Commission for Health Care (ACHC) requirements
• May need to understand and interpret Medicare guidelines and qualifying documentation
• Thoroughly understands payer and utilization guidelines
• May process insurance authorization and follow up on requests as needed
• Establishes positive relationships with referral sources and builds rapport with internal and external customers
• May be required to perform quality assurance process, confirming accuracy of orders prior to submission for reimbursement
• Understands C-PAP compliance guidelines as required by assignment, or has obtained knowledge of rehab specialty equipment and coverage criteria
• Consistently meets Quality Assurance score of 85% or above

#CSR

Education/Experience:

• High School diploma or GED equivalency required
• Prefer 1 year of related health care, customer service, call center, or insurance experience
• Strong organization and communication skills required
• Must have basic computer and typing skills