Customer Service Rep II - Day shift

GXO Logistics, Inc.; Mechanicsburg (Cumberland County); On-site; USD 36,000 - 42,000; Full time

Job summary

GXO Logistics, Inc. is seeking a motivated Frontline Customer Service Associate for 1st shift in Mechanicsburg, PA.

You will support customers and partners via phone and email, resolve issues, and monitor delivery routes, contributing to reliable logistics operations. The ideal candidate has at least 1 year in a call center or customer service role, proficiency with Microsoft Office, and bilingual English/Spanish.

Qualifications

• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
• Experience with Microsoft Office (Word, Excel, Outlook)
• High school diploma or equivalent
• Experience in a call center environment
• Bilingual English/Spanish
• Solid customer service skills with the drive to resolve issues
• Excellent organizational skills
• The ability to thrive under pressure while delivering solutions that exceed customer expectations

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
• Preparation on Inbound - Outbound paper work

Skills

Customer service

Call center

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office suite

Job description

Logistics at full potential.

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Logistics at full potential.

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. 1st Shift, Monday - Friday, 6:00am - 2:00pm

What you’ll do on a typical day:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
• Preparation on Inbound - Outbound paper work

What you need to succeed at GXO:

At a minimum, you’ll need:

• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
• Experience with Microsoft Office (Word, Excel, & Outlook)

It’d be great if you also have:

• High school diploma or equivalent
• Experience with Microsoft Office and other business-related applications
• Experience in a call center environment
• Bilingual English/Spanish
• Solid customer service skills with the drive to resolve issues
• Excellent organizational skills
• The ability to thrive under pressure while delivering solutions that exceed customer expectations

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.