Customer Service Rep. I - CPHC

DuPage County Health Department; Wheaton (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Full benefits package

Paid holidays

Paid vacation days

Paid parental leave

Job summary

DuPage County Health Department is seeking a Customer Service Representative to provide front desk services to clients at the Central Public Health Center in Wheaton. You will greet the public, gather documents, and identify needs for in-person and phone referrals.

Responsibilities include answering calls, scheduling follow-ups, processing payments, and maintaining confidentiality. Bilingual Spanish/English is encouraged; some roles may require a Spanish test, and a valid driver’s license

Qualifications

• Experience in customer service, preferably at a public health or government front desk.
• Bilingual Spanish/English encouraged; ability to pass a Spanish test for some positions.
• Valid driver’s license required.
• Attends paid on-site HR orientation in Wheaton.
• Maintains confidentiality and privacy in handling client information.

Responsibilities

• Provide front desk services to Health Department clients.
• Answer phones and route inquiries, schedule appointments.
• Collect payments and process transactions.
• Help identify client needs and refer to appropriate programs or staff.

Skills

Customer service

Front desk operations

Phone etiquette

Bilingual abilities

Data entry

Tools

Computer literacy

Cash handling

Job description

Do you like a variety in your work and like working with the public? We are looking for a new team member to join our team working as a Customer Service Representative. In this role, you will be providing front desk services to Health Department clients. You will be preparing and gathering relevant paperwork and data to identify the requested needs of the clients in-person and over the phone, providing rapid and accurate screening and referrals.

This position is located at our Central Public Health Center in Wheaton, Il., with the following shifts: Monday and Friday from 7:45 am to 4:15 pm or 8:00 am to 4:30 pm. Tuesday, Wednesday and Thursday from 7:45 am to 4:15 pm, 8:00 am to 4:30 pm, 10:30 am to 6:00 pm or 11:00 am to 7:00 pm. Rotating weekly shifts

The starting pay for this position is $15.77 per hour (May increase depending on experience) PLUS a full benefit package.
As a full-time DuPage County employee, you will be eligible for our full comprehensive benefit package which includes: 12 Paid Holidays per year, 12 Paid Vacation days, 12 weeks of paid parental leave, 5 paid personal days along with paid sick time. This is also a pension eligible, IMRF Retirement Account position. We are also a qualifying employer under the Public Service Loan Forgiveness Program, and we offer Tuition Reimbursement

• Provides general and specific information regarding departmental policies, procedures, and programs to the public.
• Conducts pre-screening activities; directs individuals to the proper location, resource, and/or staff.
• Checks in customers; schedules follow-up appointments; collects various methods of payment including cash and credit card transactions.
• Notifies staff promptly when an individual arrives for an appointment.
• Answers phones; receives and/or identifies and resolves complaints in accordance with department policies, practices, procedures, and standards.
• Processes incoming and outgoing calls through the operations of a call distribution center; provides general information to County residents/clients in response to direct inquiries regarding services, locations, and other matters, or refers questions to appropriate parties.
• Follow-up calls, and source referrals for review by supervisor; schedules appointments; operates a personal computer.
• Maintains confidentiality of privileged information and adheres to patient privacy laws.
• Adheres to department guidelines for attendance and punctuality.
• Provides support to various programs and completes assigned tasks based on operational needs
• Maintains required training.
• Demonstrates sensitivity and understanding of other ethnic groups and cultures.
• Participates in emergency response activities as assigned based upon operational needs.

Some experience working in a human/social service-related field preferred, along with customer service experience. Bilingual applicants are encouraged to apply.

Some designated positions may be required to be bi‑lingual, Spanish speaking, based upon populations served; the ability to pass a Spanish test, will be required. A valid driver’s license is also required. Must attend paid on site HR orientation in Wheaton at our Central Public Health Center.