Customer Service Rep I, Billing

BJC HealthCare; St. Louis (MO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) match

Tuition Assistance

Paid Time Off

Job summary

BJC HealthCare is seeking a Customer Service Representative I to assist on our billing team. The role focuses on communicating with patients about billing, claim status, and self-pay accounts receivable. You'll handle MyChart messages, coordinate with collection vendors, and conduct insurance reviews.

Ideal candidates will have exposure to healthcare, patient interactions, and strong communication skills. Schedule: Day Shift, Monday–Friday, with a focus on resolving outstanding balances.

Qualifications

• High School Diploma or GED required.
• Exposure to healthcare and patient interactions preferred.
• Experience with patient billing and accounts receivable is a plus.

Responsibilities

• Processes agency vendor requests, financial assistance applications, bankruptcy notifications, risk issues, attorney requests and other documents necessary to remediate patient account.
• Serves as back-up contact for incoming customer inquiries; utilizes customer service skills and tools to identify, research and resolve customer inquiries.
• Reviews patients account history to ensure all payors have been billed and validates the accuracy of payments and adjustments; updates patient account demographics, insurance and other information as applicable; documents all actions taken on patient accounts.
• Counsels patients on available payment options, such as payment arrangements, financial assistance, and various local, state and federal agencies which may be available to assist with the funding of health care services.
• Reviews processing trends and identifies issues; provides feedback and suggestions to improve service levels.

Skills

Customer service

Billing support

MyChart

Education

High School Diploma or GED

Tools

MyChart

Job description

Additional Information About The Role

BJC HealthCare is seeking a Customer Service Rep to assist on our billing team!

Additional Information About The Role

BJC HealthCare is seeking a Customer Service Rep to assist on our billing team! This individual will be handing self paid accounts receivable by communicating with patients via web and outbound calls. They assist with taking MyChart messages, work with collection vendors, and insurance reviews. If you are eager to assist customers and resolve issues we would love for you to join our team! Ideal applicants will have exposure to healthcare including patient interactions. Schedule: Day Shift M-F

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

The Customer Service Representative I serves as an advocate for patients and their families. This position provides communication support, guidance, interpretation and education on billing, claim status and various customer-related inquires. This position is also responsibile for assisting patients with outstanding patient balances, which includes the resolution of debit and credit accounts balances based on the information gathered from insurers, physicians, hospital personnel, governmental agencies and patients.

Responsibilities

• Processes agency vendor requests, financial assistance applications, bankruptcy notifications, risk issues, attorney requests and other documents necessary to remediate patient account.
• Serves as a back-up contact for incoming customer inquires; utilizes customer service skills and tools to identify, research and resolve customer inquiries.
• Reviews patients account history to ensure all payors have been billed and validates the accuracy of payments and adjustments; updates patient account demographics, insurance and other information as applicable; documents all actions taken on patient accounts.
• Counsels patients on available payment options, such as payment arrangements, financial assistance, and various local, state and federal agencies which may be available to assist with the funding of health care services.
• Reviews processing trends and identifies issues; provides feedback and suggestions to improve service levels.

Minimum Requirements

Education

• High School Diploma or GED

Preferred Requirements

<2 years

Supervisor Experience

• No Experience

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To Learn More, Go To Our Benefits Summary.

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer