CUSTOMER SERVICE REP I

Mold-in-Graphic-System; Clarkdale (GA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Pet insurance

Employee assistance program

Health savings account

Discounted travel program

Paid vacation

Paid sick leave

Paid holidays

Job summary

Mold-in-Graphic-System in Clarkdale, GA is seeking a customer-focused team member to support world-class service for customers worldwide. You will handle inquiries, promote additional engagement, quote future orders, and collaborate with sales and marketing to deliver an outstanding experience.

Join a company investing in its TEAM with competitive wages and benefits, including health and retirement offerings, while providing room for personal and career growth. This is a full-time on-site role.

Qualifications

• Customer-centric attitude with effective communication across customers and team.
• Experience in customer service preferred.
• Proactively resolve questions and issues with a positive approach.
• Identify trends for training and continuous improvement.

Responsibilities

• Address questions and resolve issues positively and proactively.
• Create positive relationships by understanding customer needs and engaging meaningfully.
• Initiate welcome and outreach calls to exceed customer expectations.
• Collaborate with commercial and marketing teams to deliver a world-class customer experience.
• Promote additional engagement, including quotes on future orders and product guidance.

Skills

Customer service experience

Effective communication

Lean / Continuous Improvement mindset

Commercial minded

Job description

Discover an exciting trade in label manufacturing entering and processing permanent custom-made graphic orders for customers around the world like Yeti Coolers, Rubbermaid Commercial, and General Motors to name a few.To be considered for this role, candidates MUST:Embrace and adapt to our LEAN Continuous Improvement Culture – it’s fun, simple, and a key part of who we are.Be a customer-centric individual who communicates effectively with both customers and TEAM members.Bring commercially minded customer service experience – previous experience is preferred.Represent our company with a quality service mindset, creating a positive and lasting impression on our customers.Address questions and resolve issues both positively and proactively.Create positive relationships with customers by understanding their needs and engaging meaningfully.Anticipate customer needs and actively promote additional engagement – whether it's quoting future orders, confirming order details, suggesting application tools, or offering product guidance.Initiate welcome and outreach calls to ensure customer expectations are not just met but exceeded.Identify trends and opportunities for customer service training and continuous improvement to enhance customer satisfaction.Collaborate closely with our commercial and marketing teams to deliver a world-class customer experience – and help drive new business from existing relationships.We invest in our TEAM members through competitive wages, on the job training, medical, dental, vision, life insurance, 401K, pet insurance, employee assistance program, health savings account, a discounted travel program, paid vacation, paid sick leave, and paid holidays. Every TEAM member also has room to grow personally while advancing their careers.Starting wage: $19/hour