Customer Service Rep Evening

Littleton Coin Company; Littleton (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Employee stock ownership plan

Wellness programs

Paid vacation and holidays

Educational assistance

Job summary

Littleton Coin Company in Littleton, NH seeks a full-time Customer Service Representative to handle incoming calls and inquiries. No coin knowledge required; training provided. This in-house, on-site role offers competitive pay and a benefits package.

You will enter orders, respond politely, and may earn extra incentives through our phone feature program. We value reliability, listening skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma or GED.
• Solid telephone customer service ability; prior experience a plus.
• Patience and exceptional listening skills.
• Ability to type at least 35 wpm while speaking with customers.
• Ability and availability to work overtime.

Responsibilities

• Answer customer phone calls in a fast-paced sequence.
• Enter orders accurately and resolve basic questions.
• Earn incentives through the phone feature program.

Skills

Phone support

Customer service

Attention to detail

Active listening

Reliability

Education

High school diploma

Job description

This position is located in-house, on-site in Littleton, NH

Customer Service Representative Full Time positions available to answer basic order calls and customer inquiries. No knowledge of coins required, we will pay to train you!

Littleton Coin Company, one of the largest employers in Northern New Hampshire with a successful 80 year history, is now 100% employee owned. We are one of the largest direct response companies selling coins, paper money, and supplies to enthusiastic collectors.

LCC offers full time associates competitive pay, medical, dental, vision, a 401 (K) plan with company match, employee stock ownership plan, wellness programs, vacation and holiday paid time off, and educational assistance. Customer Service Representatives have an additional opportunity to earn income through incentive programs.

As a key member of our Customer Experience Team helping customers enjoy the hobby of coin collecting, your primary responsibilities are as follows:

• Responding in a friendly, courteous manner to answer customer phone calls in a fast paced sequence
• Accurately entering orders and resolving customer basic questions
• Earn additional incentives through our phone feature program

Qualified applicants will meet the following requirements:

• High school diploma or GED
• Solid telephone customer service ability; prior experience a plus
• Patience and exceptional listening skills
• Ability to enter 35 words per minute while talking to the customer
• Confidence in multi-tasking
• Dependability and reliability
• Attentiveness for detail and a desire for accuracy
• Ability and availability to work overtime.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.