Customer Service Representative

Efwinslow; Yarmouth (MA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

50%-paid health, dental, vision, life insurance

Paid time off (PTO)

401(k) plan

Flexible hours

Incentive programs

End-of-year bonus

Employee events

Continued training

Job summary

E.F. Winslow Plumbing & Heating in South Yarmouth, MA, is looking for a Customer Service Rep (CSR) to assist customers with HVAC, plumbing, and electrical services. The role offers both full- and part-time schedules and is ideal for those who excel in a fast-paced environment.

This position provides a competitive salary of $35,000 - $55,000/year and great benefits including 50%-paid health insurance, paid time off (PTO), and a 401(k) plan. We emphasize a supportive work culture that rewards success.

Qualifications

• Two or more years of customer service experience in a high volume and fast-paced environment is preferred.
• Ability to professionally handle confidential information.
• Organized and detail-oriented with a positive attitude.

Responsibilities

• Provide friendly assistance to clients, determine their needs, and resolve concerns.
• Establish and maintain customer accounts in the database.
• Set up, maintain, and schedule preventative maintenance agreements.

Skills

Ability to prioritize and multi-task

Strong communication skills

Customer service skills

Job description

E.F. Winslow Plumbing & Heating in South Yarmouth, MA is looking to hire a full- or part-time Customer Service Rep (CSR) to help our customers get HVAC, plumbing, electrical, or carpentry services they need.

This office position earns a competitive salary of $35,000 - $55,000/year, based on experience. We also provide our full-time team with great benefits, including 50%-paid health, dental, vision, life, and short- and long-term disability. We also offer paid time off (PTO), a 401(k) plan, flexible hours, incentive programs, an end-of-year bonus, employee events, continued training, and a supportive work environment.

ABOUT E.F. WINSLOW PLUMBING & HEATING

We are a family-owned business that's been providing top-notch home services for over 50 years! Our team of experts goes the extra mile to ensure peak performance of our customers' plumbing, HVAC, and electrical systems. We're an award-winning company voted Best of the Best year after year and considered to be Cape Cod's most trusted home services provider.

As an employer, we support our employees by encouraging goals, embracing ideas, and rewarding success! We strongly believe that our employees are our most important resource and that their knowledge and expertise are the building blocks of our business. Excellent pay and benefits are a couple of the ways we show appreciation to our outstanding team.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR)

As a Customer Service Rep (CSR), you provide friendly assistance to our clients, determine their needs, and resolve their concerns. This is done both in person and through the phone. You establish and maintain customer accounts in our database as well as set up, maintain, and schedule preventative maintenance agreements. Some of your other duties include general assistance around the office such as data entry, filing paperwork, and more. You feel good about helping our customers get the best plumbing, HVAC, and electrical services around!

QUALIFICATIONS FOR A CUSTOMER SERVICE REP (CSR)

• Ability to prioritize and multi-task in a fast-paced work environment
• Strong communication and customer service skills

Two or more years of customer service experience in a high volume and fast-paced environment is preferred, but not required. Do you work well with others? Can you professionally handle confidential information? Are you organized and detail-oriented? Do you have a positive, can-do attitude? If yes, you might just be perfect for this office position!

WORK SCHEDULE FOR A CUSTOMER SERVICE REP (CSR)

We have full- and part-time schedules for this position. Full-time employees work 40 hours each week with a rotating 8 AM - 12 PM Saturday shift. Part-time employees work 20 - 25 hours each week and also have a rotating 8 AM - 12 PM Saturday shift.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this full- or part-time HVAC, plumbing, and electrical customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 02664