Customer Service Rep -ASC

Amcor Specialty Cartons Americas LLC; Reidsville (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid vacation

Company-paid holidays

Employee Assistance Program

Health Savings Account/ Flexible Spend

Job summary

Amcor is seeking a Customer Service / Internal Sales representative in the United States to manage end-to-end order processing, pricing validation, and customer liaison. You will coordinate with production, scheduling, and finance to ensure accurate orders and timely shipments, while supporting regional teams on cost control and process improvements.

The role requires 2–3 years in customer service or internal sales, a bachelor's degree (preferred), and strong MS Office skills.

Qualifications

• Bachelors degree preferred.
• 2–3 years in a Customer Service or Internal Sales environment.
• Folding Carton Operations, Planning or CSR experience 5+ years.
• Proficient with MS Office.

Responsibilities

• Manage order processing from entry to closing.
• Validate and confirm order price per pricing rules; bill accordingly.
• Build and manage relationships with local customer affiliates.
• Input firm orders and capacity reservations per Production Planning rules.
• Invoice products and services per customer agreement; collaborate with finance.
• Guide projects to completion using knowledge of inks, substrates, and finishing.
• Process orders accurately with material utilization and efficiency in mind.
• Support material and outsourced service orders for carton production.
• Able to marshal resources and seek internal expertise when changes occur.
• Handle non-conformity communications.
• Participate in regional cross-functional teams and sessions.
• Enter actions in sf.com locally and reduce local cost leakages.
• Complete month-end activities (KPI, statistics).
• Manage local legal order and delivery requirements.
• Undertake customer service duties: receive orders, pricing, liaison.
• Team member in CI-driven projects.

Skills

Customer service

Internal sales

Communication

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Job Description

ABOUT THE ROLE

The successful CSR possesses a strong command of the company's customer service policies, and is well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers, technical and operational teams. This position ensures that all customer order specifications and expectations are understood throughout the company while actively pursuing additional value+ opportunities. The CSR must be able to perform their duties with minimal supervision and communicate effectively and professionally with co-workers, customers, sales representatives and production personnel.

The role of this person is full commitment to excellence in OHSE and Quality. The goal is to protect and promote the environment, health and safety of all employees and the community in which we operate. This position also is committed to quality through each employee, our system and in our processes and products.

PRINCIPAL ACCOUNTABILITIES

• Manage order processing from order entry to order closing
• Validate and confirm order price to customer according to pricing rules and bill accordingly
• Establish and manage all aspects of the relationship to local customer affiliates
• Input firm orders and capacity reservations defined Production Planning rules
• Invoice Product & Services according to agreement with customers - finance
• Participate/organize internal pre-production meetings and use understanding of technical requirements on inks, substrates and finishing techniques to guide projects to successful execution.
• Process orders accurately and quickly considering material utilization and manufacturing efficiencies; communicate special instructions to scheduling, production and shipping
• Support the specification and ordering of materials and outsourced services for carton production ( inks, substrate and finishing)
• Able to marshal the appropriate resources to ensure their client's work is executed and can clearly identify when to seek assistance from internal experts when customer specification changes occur.
• Handle non conformity communication
• Participate in regional cross-functional teams and facilitate local cross-functional sessions
• Value Plus activities. Actively enter actions in sf.com at local level according to Sf.com guidelines. Actively reduce/avoid cost leakages on local level, e.g., transportation costs, stocks, payments, order intake vs. commitment
• Complete month end activities at local level (e.g., KPI, statistics...)
• Manage local legal order and delivery requirements
• Undertake Customer Service role - receive orders, pricing, customer liaison
• Team Member in CI-driven projects.

BUSINESS SUPPORT ACTIVITIES

• Monthly rolling FC upload in Excel/MIS
• Prepare and Maintain Monthly reports to send to Customer: Sales report, MTP, Origination related
• Create actions in SFDC
• Upload meeting notes, agreements, contracts, etc in SFDC
• Analysis and information sheets (volume-value analysis, die structures produced per site)
• Understand the OHSE obligations, actively support the policy and implement the guiding principles in everyday activities.
• Understands Quality objectives and policy, actively support the policy and implement the guiding principles in everyday activities.
• Assists with various projects as assigned.

QUALIFICATIONS/REQUIREMENTS

• Bachelors degree Preferred
• Apprenticeship / Training / appropriate professional experience (years) 2 to 3 years in a Customer Service respectively Internal Sales environment
• Specialized knowledge: Folding Carton Operations, Planning or CSR experience 5+ years, negotiation skills
• PC-knowledge : MS Office

KNOWLEDGE/SKILLS/ABILITIES/BEHAVIORS

• Presentation skills - To be able to communicate in a professional way with local affiliate key contacts, friendly, representative style, self-assured
• Flexibility cope with frequent change of issues and priorities well and quickly
• Team working result oriented interaction with team
• Negotiation skills convincing, result oriented, persistent
• Planning skills : result oriented, organized
• Communication open, good listener, empathic
• Independence independent working, self-assured
• Conflict management skills: stress resistant, strong personality, tolerant, experienced
• Strong organization skills

PHYSICAL REQUISITES

• This position may require prolonged periods of sitting, stooping, standing, and/or reaching, balancing, climbing, kneeling, crouching, reaching with hands and arms, hearing and speaking.
• Use of close vision, distance vision, ability to adjust focus.
• Manual dexterity is required.
• Ability to occasionally lift up to 20 lbs.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

E-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.

Benefits

• Medical, dental and vision plans
• Paid vacation for full-time employees
• Company-paid holidays starting at 11 days per year
• Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary accident and critical illness benefits are available
• Retirement Savings Plan with company match
• Discretionary annual bonus program (initial eligibility dependent upon hire date)