Customer Service Rep 1

Northwest Financial Corp.; Spencer (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Financial Corp. in Spencer, IA is seeking a customer service oriented associate to process transactions accurately and professionally, develop relationships, and promote bank products.

The position emphasizes integrity, compliance with laws and security, and the ability to work collaboratively in a community bank setting. A high school diploma and cash handling or customer service experience are preferred.

Qualifications

• High school diploma or GED preferred; one year of previous experience preferred.
• Previous cash handling and customer service experience preferred; or equivalent combination.
• Ability to read, interpret general business materials and communicate effectively.

Responsibilities

• Process customer transactions accurately and professionally.
• Develop customer relationships to share product knowledge and services.
• Exhibits proficiency in completing customer banking transactions following procedures.
• Serves as a backup for other positions and performs other duties as assigned.
• Maintains compliance with federal, state and local laws and regulations.
• Participates in examinations, audits and third party reviews.
• Complies with Information Security Program and maintains risk awareness.
• Establishes a good image for the Bank by being active in the community.
• Attends meetings as assigned.
• Develops working knowledge of Bank products and services to provide quality service.

Skills

Customer service

Cash handling

Verbal communication

Written communication

Education

High school diploma (GED) preferred

Tools

Cash register

Job description

Spencer Retail - 01
Spencer, IA 51301, USA

Description

Essential Functions & Responsibilities

• 1) Responsible for processing customer (external and internal) transactions in an accurate and professional manner with prompt, efficient and courteous service.
• 2) Develops customer relationships that provide the opportunity to share product knowledge and services in a professional manner resulting in product delivery or referral.
• 3) Exhibits proficiency in completing customer banking transactions while following the established processes and procedures.
• 4) Serves as a backup for other position(s) and performs other duties, as assigned.
• 5) Enhances career through work experience and continuing education.
• 6) Maintains compliance with federal, state and local laws and regulations.
• 7) Participates and responds to examinations, audits and third party reviews.
• 8) Complies with the Information Security Program and is accountable for maintaining a high level of risk and security awareness.
• 9) Establishes a good image for the Bank by being active and visible in the community.
• 10) Attends meetings as assigned.
• 11) Develops a working knowledge of the Bank’s products and services through usage and webex attendance to provide quality customer service while building relationships and exceeding expectations.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

High school diploma or general education degree (GED) preferred; one year of previous experience preferred; previous cash handling and customer service experience preferred; or equivalent combination of education and experience.

Language

Above average verbal and written communication skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in written, mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations

Must have a valid driver’s license and be willing to travel to outlying branch areas, as business needs dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this light physical work position, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Close up visual attention to detailed materials and effective hearing/verbal communication skills are needed. Must make accurate visual inspection of printed and/or written materials. Must be able to follow written and oral instructions. Regular customer service problem solving using established variables.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

Equal Employment Opportunity

NFC and its subsidiaries are equal opportunity employers to all qualified persons without regard to race, color, creed, religion, sex, gender identity, sexual orientation, marital status, age, national origin, disability, status as a Vietnam era, special disabled veteran or any other characteristic as protected by law. NFC provides equal opportunities in employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.