Customer Service Rep (09370)

Domino's Pizza; Leisure Village (MT); Presencial; USD 21 000 - 28 000; Tempo integral

Resumo da oferta

Domino's Pizza is hiring a Customer Service Rep to be the friendly face and voice of the store, delivering smiles and solving problems for customers. You’ll juggle tasks, document interactions, and collaborate with team members to ensure top-notch service.

Ideal candidates communicate clearly, stay calm under pressure, and enjoy helping customers. Prior experience in customer service is a plus; high school diploma or equivalent is required.

Qualificações

• Excellent verbal and written communication; ability to explain things clearly.
• People skills to connect with customers from diverse backgrounds.
• Strong problem-solving to resolve inquiries.
• Tech-savvy with ability to navigate computer systems.
• Experience with CRM software and data entry.
• Ability to multitask in a fast-paced environment.
• Strong math skills for handling transactions.
• Stays calm under pressure and diffuses conflicts.
• Attention to detail to catch typos and errors.
• Team player with flexibility and initiative.

Responsabilidades

• Decode inquiries and provide information quickly.
• Resolve complaints to turn unhappy customers into satisfied ones.
• Process orders, handle returns and exchanges efficiently.
• Coordinate with other teams to meet customer needs.
• Know offerings thoroughly to advise customers.
• Document interactions accurately in the CRM system.
• Identify complex issues and escalate appropriately.
• Participate in team meetings and ongoing trainings.
• Contribute ideas to improve customer service playbook.
• Aim for high performance and uphold quality standards.

Conhecimentos

Clear communication

People skills

Problem solving

Tech-savvy

CRM experience

Multitasking

Math skills

Calm under pressure

Attention to detail

Team player

Flexibility

High school diploma

Customer service experience

Formação académica

High school diploma or equivalent

Ferramentas

CRM software

Descrição da oferta de emprego

• Job Category Org: Store Customer Service Rep

Company Description

Wow 1st (DBA) is a locally owned and operated franchise.We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?

Job Description

Ready to become a customer service superhero? Join our team of smile-spreading, problem-solving wizards at Dominos! As our new Customer Service Rep, you'll be the friendly face and voice of our company, turning frowns upside down and making our customers' days brighter. Get ready for an adventure where no two days are the same, and your quick wit and charm can save the day!

• Be the ultimate customer whisperer, decoding inquiries and dishing out info faster than you can say "How may I help you?"
• Transform grumpy grumblers into happy campers with your Jedi-like complaint-resolution skills
• Master the art of order juggling – process, return, exchange, repeat!
• Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match
• Become a walking, talking product encyclopedia – impress customers with your vast knowledge of our offerings
• Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system
• Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in the big guns (aka management)
• Join our customer service Avengers for team pow-wows and training sessions to level up your superpowers
• Help craft the ultimate customer service playbook by contributing your genius ideas
• Smash those performance goals like a boss and keep our quality standards flying high

Qualifications

• Jedi-level communication skills, both in speaking and writing – you can explain things clearer than a crystal ball!
• People skills that would make even Ryan Reynoldsjealous – you can charm customers from all walks of life
• Problem-solving abilities that would impressEinstein– you're always one step ahead of customer concerns
• Tech-savvy enough to make Iron Man proud – you can navigate computer systems like a pro
• CRM software experience that would make you the Yoda of customer data management
• Multitasking skills that would put an octopus to shame – you thrive in our fast-paced, whirlwind environment
• Math skills sharp enough to calculate the odds of successfully navigating an asteroid field (we promise, our transactions are easier!)
• Zen master-level calm under pressure – you can turn conflicts into group hugs (metaphorically speaking, of course)
• Eagle-eye attention to detail – you can spot a typo from a mile away
• Team player vibes mixed with lone wolf independence – you're the Swiss Army knife of customer service
• Flexibility that would make a yoga instructor envious – you bend and adapt to changing priorities like a champ
• High school diploma or equivalent (bonus points if you graduated from Hogwarts or Xavier's School for Gifted Youngsters)
• Previous customer service experience is great, but if you've got the potential of a superhero-in-training, we want to hear from you!

Additional Information

All your information will be kept confidential according to EEO guidelines.