Customer Service Rep(08212) - 17020 Ventura Blvd

Domino's; Los Angeles (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Domino's in Los Angeles seeks a full-time Customer Service Representative. The role involves operating equipment, preparing food, processing orders, and maintaining cleanliness. Candidates should show great communication skills and perform basic math accurately.

Job conditions include various temperatures and potential exposure to food odors. Successful applicants will need to lift and carry items and manage different tasks during their shifts.

Qualifications

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers.
• Quick and accurate mathematical abilities.

Responsibilities

• Operate all equipment needed for service.
• Prepare food products and stock ingredients.
• Clean equipment and facility as needed.

Skills

Communication skills

Ability to perform basic math

Motor coordination

Job description

Customer Service Rep(08212) - 17020 Ventura Blvd

• Full-time
• Job Category Org: Store Customer Service Rep

Job Duties

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions / Skills

• Ability to add, subtract, multiply, and divide accurately and quickly (may use a calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

Exposed to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In‑store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature both in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk‑in cooler. Hot surfaces/tools up to 500 degrees or higher. Sharp edges and moving mechanical parts.

• Sensing: Talking and hearing on the telephone. Near and mid‑range vision for most in‑store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.
• Temperaments: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
• Standing: Most tasks performed from a standing position. Walking surfaces include ceramic tile “bricks” with linoleum in some food process areas. Height of work surfaces between 36" and 48".
• Walking: Short distances for short durations. Delivery personnel must travel between the store and the delivery vehicle and from the delivery vehicle to the customer’s location.
• Sitting: Paperwork normally completed in an office at a desk or table.
• Lifting: Bulk product deliveries loaded by team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds. Cases stacked up to 72" high.
• Carrying: Large cans (~3 pounds 7 ounces) moved from workstation to storage shelves. Occasionally pizza sauce (~30 pounds) carried from storage room to front of store. Trays of pizza dough carried three at a time over short distances, ~12 pounds per tray.
• During delivery, carry pizzas, sides, and beverages while walking and climbing duties.
• Driving: Deliver pizzas within designated delivery area. A team member may make several deliveries per shift.
• Pushing: Pushing trays on dollies; a stack of trays on a dolly approx. 24-30" requires up to 7.5 pounds force. Trays may also be pulled.
• Climbing: Infrequently navigate stairs or climb ladder to change prices on signs, wash walls, perform maintenance.
• During delivery, navigation of five or more flights of stairs may be required.
• Stoop/Bending: Forward bending at waist necessary at pizza assembly station. Toe room present, but workers unable to flex knees at station. Duration approx. 40-45 seconds at a time, repeated continuously during the day. Forward bending also present at front counter when stocking ingredients.
• Crouching/Squatting: Occasional stock shelves and cleaning low areas.
• Reaching: Continuously up, down, and forward; reaching above 72" to turn on/off ovens, change sign prices, lift/lower objects. Reaching down to scoop cornmeal from barrel, wash dishes. Reaching forward to obtain topping ingredients, clean work surfaces, answer phones.
• Hand tasks: Eye‑hand coordination essential. Frequent use of hands; shaping pizza dough requires forceful forearm and wrist use. Manipulate pizza peel, rolling cutter. Pinching frequent and forceful in assembly of cardboard pizza boxes. Grasp cans, phone, pizza cutter, pizza peel, pizza boxes.

All your information will be kept confidential according to EEO guidelines.