Customer Service Rep(08134) - 320 Bayshore Boulevard

Domino's; San Francisco (CA); Sur place; USD 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Flexible scheduling

Employee discounts

Résumé du poste

A popular pizza chain is seeking Customer Service Representatives for their San Francisco location. Candidates will engage with customers, take orders, and maintain food preparation standards. This position requires strong communication skills, the ability to work under pressure, and physical stamina to handle various tasks. A valid driver's license is necessary for delivery tasks. Join a fast-paced team dedicated to exceptional service and quality products.

Qualifications

• Ability to read and comprehend written instructions.
• Ability to perform basic math and handle cash.
• Must possess a valid driver's license for delivery roles.

Responsabilités

• Operate equipment and prepare food products.
• Receive and process customer orders via phone and in person.
• Maintain cleanliness and organize work areas.

Connaissances

Communication skills

Eye-hand coordination

Ability to add and subtract

Physical stamina

Outils

Calculator

Computer

Telephone

Description du poste

Customer Service Rep(08134) - 320 Bayshore Boulevard

• Full-time
• Job Category Org: Store Customer Service Rep

The following general description applies to all hourly store team members. Please read the detailed information listed below.

Job Duties

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product
• Receive and process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility approximately daily

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.

Physical Demands

• Standing: Most tasks are performed from a standing position. Walking surfaces include ceramic tile or bricks with linoleum in some food process areas. Height of work surfaces is between 36\" and 48\".
• Walking: Walking is generally in short distances for short durations.
• Sitting: Paperwork is normally completed in an office at a desk or table.
• Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5. Cases are usually lifted from floor and stacked onto shelves up to 72\" high.
• Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
• Pushing: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24\"- 30\" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
• Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
• Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day.
• Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.

Reaching

Workers reach above 72\" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform tasks such as scooping cornmeal from a plastic barrel or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driver or Store Management Positions

Job Duties

Deliver product by car and then to the door of customer. Deliver flyers and door hangers. Requires valid driver’s license with safe driving record meeting company standards. Access to insured vehicle which can be used for delivery.

Essential Skills

Navigational skills to read a map, locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Physical Demands

• Carrying: During delivery, carry pizzas, sides and beverages while performing walking and climbing duties.
• Driving: Deliver pizzas within a designated delivery area. May make several deliveries per shift.
• Walking: Travel between the store and delivery vehicle and from the delivery vehicle to customer's location.
• Climbing: Navigation of five or more flights of stairs may be required.

Work Conditions

Exposure to varying and sometimes adverse weather conditions when delivering product, driving and couponing.

Sensing

Far vision and night vision for driving.

Job Location