Customer Service Rep(07776) - 602 E Palmdale Blvd

Domino's; Palmdale (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading pizza franchise in Palmdale seeks a full-time Store Customer Service Representative. The role involves operating equipment, stocking ingredients, preparing products, and processing orders. Candidates must have strong communication skills and the ability to work under varying temperature conditions. This position requires standing for long durations and the capability to lift up to 50 pounds during deliveries. A supportive training program is provided, ensuring all team members are well-prepared for their roles.

Qualifications

• Orientation and training provided on the job.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to perform tasks in varying temperatures.

Responsibilities

• Operate all equipment required for the role.
• Stock ingredients from delivery area to storage.
• Receive and process telephone orders effectively.

Skills

Ability to comprehend and give correct written instructions

Verbal communication skills

Ability to add, subtract, multiply, and divide

Motor coordination

Tools

Calculator

Computer

Job description

• Full-time
• Job Category Org: Store Customer Service Rep

Job Description

Note: The following sections outline responsibilities, training, communication skills, essential functions/skills, and work conditions for the role.

Responsibilities

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions when removing trash and performing outside tasks.
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and outside.
• Fumes from food odors. Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler. Hot surfaces/tools up to 500 degrees or higher. Sharp edges and moving mechanical parts.
• Sensing: Talking and hearing on the telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.
• Temperaments: Ability to direct activities, perform repetitive tasks, work with others, work under stress, meet quality standards, deal with people, analyze data, and make judgments.
• Standing: Most tasks are performed standing. Walking on ceramic tile and linoleum in food process areas. Work surfaces between 36" and 48" high.
• Walking: Short distances, short durations.
• Delivery personnel must travel between store, delivery vehicle, and customer locations.
• Sitting: Paperwork is normally completed in an office at a desk or table.
• Lifting: Deliveries may weigh up to 50 pounds; cases are moved using a hand truck; shelves reach up to 72" high.
• Carrying: Large cans and pizza sauce; pallets of ingredients; carrying pizzas, sides, and beverages during delivery as needed.
• Driving: Deliver pizzas within a designated delivery area; multiple deliveries per shift may occur.
• Pushing/Pulling: Move trays on dollies; typical force requirements vary by load.
• Climbing: Navigate stairs or ladders for maintenance or price updates as needed.
• Stoop/Bend: Forward bending required at certain stations during tasks.
• Crouching/Squatting: Occasional to stock shelves and clean low areas.
• Reaching: Reaching overhead and in front during various tasks; occasional overhead actions up to 72 inches.
• Hand Tasks: Continuous eye-hand coordination; handling tools and objects such as pizza cutters, peels, and boxes.
• Machine/Tools: Pencils/pens, computers, calculators, and kitchen tools as needed.

Additional Information

All your information will be kept confidential according to EEO guidelines.