Customer Service Rep(07191) - 13712 NE 20th Ave

Domino's; Vancouver (WA); On-site; USD 19,468 - 27,727; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Opportunities for advancement

Equal opportunity employer

Job summary

Domino's in Vancouver is looking for a Customer Service Representative (CSR) to join our team. This entry-level position offers many opportunities for advancement within the company, from delivery drivers to franchise owners.

As a CSR, responsibilities include operating equipment, preparing products, processing orders, and maintaining a clean work environment. Training is provided on the job, with a competitive hourly wage of $17.13.

We encourage all candidates to apply, as we value diversity and provide accommodations when needed during the hiring process.

Qualifications

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co‑workers.
• Must be able to navigate adverse terrain while delivering products.

Responsibilities

• Operate all equipment and prepare products.
• Receive and process telephone orders.
• Clean equipment and facility approximately daily.

Skills

Communication Skills

Ability to work under stress

Customer service skills

Job description

Customer Service Rep(07191) - 13712 NE 20th Ave

• Full‑time
• Job Category Org: Store Customer Service Rep

Our Customer Service Position is an entry level position. We have many opportunities for advancement.

Training and Wage Rates

Orientation and training provided on the job. All CSR positions are paid hourly minimum $17.13 – Maximum $17.13.

Medical, Dental and Vision insurance are available to employees who have worked at least a year and who average at least 32 hours per week.

We abide by WA State requirements for sick pay.

Hours

All scheduled hours are based off what employee is available for and what the store needs. All positions are part time unless otherwise stated. Every employee has the opportunity to work into full time as long as the store has the hours to accommodate and employee completes training, is reliable for shifts and communicates full‑time needs with manager.

Advancement

Many of our team members began their careers as delivery drivers and today are successful Domino’s franchise owners. Starting as assistant manager, progressing to general manager, then to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

Diversity

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

We are an equal‑opportunity employer and encourage all candidates to apply. Accommodations during the application process, interviews, hiring and employment are available. All a candidate needs to do is let us know if an accommodation is needed.

Summary Statement

We take pride in our team members and our team members take pride in Domino’s Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino’s Pizza, our people come first!

General Job Duties For All Store Team Members

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk‑in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Communication Skills

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.
• Ability to communicate and interact respectfully and effectively with people across cultures, abilities, genders, ethnicities, and races.

Essential Functions/Skills

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.
• Navigational skills to read a map, locate addresses within designated delivery area.
• Must navigate adverse terrain including multi‑story buildings, private homes, and other delivery sites while carrying product.

Work Conditions

Exposure To

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In‑store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk‑in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.
• Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

Sensing

Talking and hearing on telephone. Near and mid‑range vision for most in‑store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Physical Demands

Standing: Most tasks are performed from a standing position. Walking surfaces include ceramic tile, bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48 inches.

Walking: Walking is generally in short distances for short durations.

Sitting: Paperwork is normally completed in an office at a desk or table.

Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5. Cases are usually lifted from floor and stacked onto shelves up to 72 inches high.

Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24-30 inches in height and requires a force of up to 7.5 pounds to push. Trays may also be pulled.

Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending: Forward bending at the waist is necessary at the pizza‑assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30‑45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.

Reaching

• Reaching is performed continuously; up, down and forward.
• Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

• Eye‑hand coordination is essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
• Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

All your information will be kept confidential according to EEO guidelines.

Job Location