Customer Service Rep(07106) - 615 Pioneer Way

SmartRecruiters, Inc.; Tacoma (WA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid sick leave

Employer sponsored medical benefits

Job summary

SmartRecruiters, Inc. is seeking a Store Customer Service Representative to greet customers, answer phones, take orders, and prepare pizzas while delivering friendly service.

This full-time hourly role in Washington pays $17.13–$19.00 per hour plus tips; eligible employees receive paid sick leave and employer-sponsored medical benefits.

Qualifications

• High energy and team-oriented individual with personality.
• Excellent customer service and communication skills.
• Ability to handle orders, both phone and in-person.
• Accurate cash handling and making correct change.

Responsibilities

• Greet customers and take orders at the counter.
• Answer phones and process orders for delivery or pickup.
• Prepare pizza and stock ingredients as needed.
• Receive deliveries and complete inventory paperwork.
• Maintain clean equipment and work area daily.
• Provide fast, friendly service to all customers.

Skills

Customer service

Phone etiquette

Multitasking

Cash handling

Tools

POS system

Job description

• Full-time
• Job Category Org: Store Customer Service Rep

Company Description

Customer Service Representative

We are looking for team-oriented individuals with personality, people skills, and high energy! Our CSR’s greet customers, answer phones, take orders and prepare pizza while providing excellent customer service.

This position pays $17.13 to 19.00 per hour, plus tips. We have Paid sick leave per WA State law. Qualifying full-time employees will be offered employer sponsored medical benefits

Job Description

The following general description applies to all hourly store team members. Please read the detailed information listed below.

Job Duties

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• take inventory and complete associated paperwork.
• Clean equipment and faoi1ily approximately daily.

Training

Orientation and training provided on the job.

Communication 510115

Ability to comprehend and give correct written instructions. Ability to commu-
nicate verbally with customers and co-workers to process orders both over the
phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly {may use
calculator}. Must be able to make correct monetary change. Verbal, writing,
and telephone skills' 10 take and process orders. Motor coordination between

eyes and hands/fingers to rapidly and accurately make precise movements with
speed. Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and While outside. fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.

SEINSING

Talking and hearing on telephone. Near and mid-range vision for
most in-store tasks. Depth perception. Ability to differentiate between hot and cold
surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work
alone and with others, work under stress, meet strict quality control standards,
deal with people, analyze and compile data; make judgments and decisions.

Physical Demands

STANDING

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36”' and 48”.

WALKING

Walking is generally in short distances for short durations.

SITTING

Paperwork is normally completed in on office at a desk or table.

LIFTING

Bulk product deliveries are mode twice a week or more and are un-
loaded by the team member using a hand truck. Deliveries may include cases of
ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x
1.5'. Cases are usually lifted from floor and stocked onto shelves up to 72" high.

CARRYING

Large cons, weighing 3 pounds, 7 ounces, are corned from the
workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds
is carried from the storage room to the front of the store. Trays of pizza dough
are corned three at a time over short distances, and weigh approximately 12
Pounds. ~

PUSHING

Pushing is performed to move trays which are placed on dollies. A
stack of trays on a dolly is approximately 24” - 30" and requires a force of up
to 7.5 pounds to push. Trays may also be pulled.

CLIMBING

Team members must infrequently navigate stairs or climb a ladder
to change prices on signs, wash walls, perform maintenance.

STOOPING/BENDING

Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees
while standing at this station: Duration of this position is approximately 30 to 45
seconds at one time, repeated continuously during the day. Forward bending is
also present at the front counter and when stocking ingredients.

CROUCHING/SQUATTING

Performed occasionally to stock shelves and to
clean low areas.

REACHING

Reaching is performed continuously; up, down and forward. Work-
ers reach above 72" occasionally to turn on/off oven controls, change prices
on sign, and lift and lower objects to and from shelves. Workers reaching down
to perform such tasks as scooping cornmeal from a plastic barrel, or washing
dishes. Workers reach forward when obtaining toppings, ingredients, cleaning
work surfaces, or answering phones.

HAND TASKS

Eye-hand coordination is essential. Use of hands is continuous
during the day. Frequently activities require use of one or both hands. Shaping
pizza dough requires frequent and forceful use of forearms and wrists. Workers
must monipulo1e a pizza peel when removing pizza from the oven, and when
using the rolling cutter. Frequent and/or force of pinching is required in the as-
sembly of cardboard pizza boxes. Team members must be able to grasp cans,
the phone, the pizza cutter and pizza peel, and pizza boxes -

MACHINES, TOOLS, EQUIPMENT, WORK ALDS

Team members may be
required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

In addition to the above, the following applies to team members in driver or store management positions.

Additional Information

Job Duties

Deliver product by car and then to door of customer; Deliver flyers and door hangers.

Requires

Valid driver's license with a safe driving record meeting company standards. Ac-
cess to insured vehicle which can be used- for delivery.

Essential Skills

Navigational skills to read a mop, locate addresses within designated delivery
area. Must navigate adverse terrain including multi-story buildings, private
homes, and other delivery sites while carrying product.

Physical Demands

CARRYING: During delivery, carry pizzas, sides and beverages while performing
“walking' and "climbing” duties.

DRIVING

Deliver pizzas within' a designated delivery area. A team member may
make several deliveries per shift.

WALKlNG

Delivery personnel must travel between the store and delivery vehicle
and from the delivery vehicle to the customer's location.

CLIMBING

During delivery of product, navigation of five or more flights of stairs may be required.

Work Conditions

EXPOSURE TO: Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

Far vision and night vision for driving.

Job Location