Customer Service Rep(03213) - 25 NW 16th Ave

Domino's; Gainesville (FL); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

Domino's Gainesville is seeking a Customer Service Representative to welcome customers, take orders, and ensure accurate cash handling. You’ll contribute to a fast-paced team, uphold food safety standards, and support pizza preparation and service during hungry hours.

The role offers part-time or full-time opportunities, with training and ongoing support from in-store managers. A positive attitude and reliability are valued to help the store beat the rush and deliver great customer experiences.

Qualifications

• Prior cash handling experience is beneficial.
• Able to take orders by phone and in person.
• Willingness to upsell and provide friendly customer service.

Responsabilités

• Demonstrate a friendly, positive attitude and provide great customer service.
• Take orders over the phone and in person.
• Deal with customer concerns and questions.
• Handle cash accurately and make correct change.
• Upsell products to increase sales.
• Prepare and assemble pizzas with quality and speed.
• Maintain hygiene, food safety and portion control.
• Perform basic food preparation and stock handling.
• Keep the store clean and handle general cleaning duties.
• Operate store equipment and assist with inventory and paperwork.

Connaissances

Customer service

Cash handling

Food safety

Upselling

Team coordination

Attention to detail

Outils

POS System

Telephone orders

Description du poste

• Cash handling
• General cleaning duties

Job Description

It's more fun with us!

No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

It all starts with you

Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling.

Drive your own career

Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity.

You’ll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries.

Domino's CSR Responsibilities Include

• Demonstrating a friendly, positive attitude and great customer service skills
• Taking orders over the phone and in person
• Dealing with customer concerns
• Cash handling
• Upselling
• Making Domino’s high quality pizzas
• Food and portion control
• Hygiene and food safety
• Food preparation
• General cleaning duties

Those are the basics, but here’s what else you can expect:

General Job Duties

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, walk-in cooler
• Prepare product
• Receive and process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility approximately daily

Communication Skills

• Ability to comprehend and give correct written instructions
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person

Essential Functions/Skills

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screenPushing
• To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push
• Trays may also be pulled

Climbing

• Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Stooping/Bending

• Forward bending at the waist is necessary at the pizza assembly station
• Toe room is present, but workers are unable to flex their knees while standing at this station
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
• Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting

• Performed occasionally to stock shelves and to clean low areas

Reaching

• Reaching is performed continuously; up, down and forward

Hand Tasks

• Eye-hand coordination is essential; use of hands is continuous during the day
• Frequently activities require use of one or both hands
• Shaping pizza dough requires frequent and forceful use of forearms and wrists

Additional Information

All your information will be kept confidential according to EEO guidelines.