Customer Service Rep(02935) - 9785 Hayden Dr.

Domino's; Mascoutah (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's in Mascoutah, IL is seeking a friendly Customer Service Representative to be the first point of contact for customers, take orders, handle payments, and ensure a smooth experience in a fast-paced pizza shop.

You will work with a team to fulfill orders, maintain cleanliness, and follow food safety rules. Flexibility for weekends and holidays is appreciated; physical ability to stand and lift up to 25 lbs is required.

Qualifications

• Excellent phone communication and customer service skills.

Responsibilities

• Answer incoming phone calls promptly and professionally

Skills

Phone communication

Customer service

Cash handling

Multitasking

Teamwork

Flexibility

Attention to detail

Stress management

Education

High school diploma or equivalent

Tools

POS systems

Basic computer skills

Job description

Job Description

We are seeking a friendly and efficient Customer Service Representative to join our team at our Mascoutah, United States location. As the first point of contact for our customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.

• Answer incoming phone calls promptly and professionally
• Take accurate food orders and input them into our ordering system
• Process cash and card transactions efficiently
• Provide exceptional customer service, addressing inquiries and resolving issues
• Maintain a clean and organized work environment
• Collaborate with team members to ensure timely order fulfillment
• Handle multiple tasks simultaneously during busy periods
• Lift and move items weighing up to 25 lbs.
• Adhere to all company policies and food safety regulations

Qualifications

• Excellent phone communication and customer service skills
• Ability to take accurate orders and handle cash transactions
• Basic computer skills and familiarity with point-of-sale systems
• Strong multitasking abilities and efficiency in a fast-paced environment
• Flexibility to work various shifts, including weekends and holidays
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Positive attitude and team-oriented mindset
• Attention to detail and ability to follow directions precisely
• Stress management skills and ability to remain calm under pressure
• Food handling certification (preferred, or willingness to obtain)
• High school diploma or equivalent (preferred)
• Previous customer service experience is a plus, but not required

Additional Information

All your information will be kept confidential according to EEO guidelines.