Customer Service Rep(02584) 51160 Bittersweet

Domino's

Prairie Lane (IN)

On-site

USD 16,531 - 20,664

Part time

14 days+

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Job summary

Domino's is looking for a part-time Customer Service Rep in Town of Granger, NY. Candidates will assist customers both in-store and via telephone, work at various stations, and handle order processing. You will have opportunities for advancement within the company.

The ideal candidate must be at least 18 years old, possess basic math skills, and demonstrate effective communication abilities. Experience is not necessary, making this a great opportunity for those looking for a second job or to gain experience in customer service.

Qualifications

Must be 18 years of age or older.
Ability to add, subtract, multiply, and divide accurately.
Verbal and writing communication skills for taking orders.

Responsibilities

Assist customers with orders both in-store and on the phone.
Work in different stations including making menu items.
Maintain a clean and organized work area.

Skills

Ability to communicate verbally

Basic math skills

Customer service skills

Teamwork abilities

Tools

Computer

Telephone

Job description

Part-time
Job Category Org: Store Customer Service Rep

Company Description

We take pride in our team members and our team members take pride in Domino's! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's, our people come first!

Job Description

Customer Service Rep

Job Description

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's is the perfect place for you.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

Qualifications

Must be 18 years of age or older
Must be willing and able to work all stations in-store, such as making menu items, assisting customers on the phone and in-store, and expediting orders from the cut table

Additional Information

Required Functions, Skills, and Duties for All Positions

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone communication skills to take and process orders
Ability to enter orders using a computer keyboard or touch screen
Operate all store equipment
Stock ingredients from delivery area to storage, work area, walk-in cooler
Prepare products
Receive and process telephone orders
Clean equipment and facility approximately daily

Work Conditions

Varying and sometimes adverse weather conditions
In-store temperatures ranging from 33 degrees in cooler to 90 degrees and above in some work areas
Sudden changes in temperature in the work area and while outside
Fumes from artificial and natural scents or odors from food, gases, air fresheners, etc.
Exposure to cornmeal dust
Confined spaces, such as a walk-in cooler
Hot surfaces, tools, and products from the oven up to 500 degrees or higher
Sharp edges and moving mechanical parts

Required Mental and Physical Abilities

Sensing

The ability to speak, hear, and understand verbal communication on telephone and in person is necessary
Near and mid-range vision is used for most in-store tasks
Depth perception is needed for all positions
Personnel must have the ability to differentiate between hot and cold surfaces
Far vision and night vision are needed for delivery personnel

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions is necessary throughout shifts

Standing

Most tasks are performed from a standing position
Walking surfaces include ceramic tile, concrete, or linoleum in some food process areas
Height of work surfaces is between 36 inches and 48 inches

Walking

Walking is frequently required for short distances and short durations
Personnel must travel between the store and customer vehicles
Delivery personnel must travel between delivery vehicles/e-bikes and from the delivery vehicle/e-bike to the customer's location

Sitting

Paperwork is normally completed while sitting
Driving to and from deliveries or meetings requires sitting

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team members on duty during the deliveries
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 feet x 1.5 feet
Cases are usually lifted from the floor and stacked onto shelves up to 72 inches high

Carrying

Dough trays weigh approximately 12 pounds, cases of products weighing up to 25 pounds, and prepped items may need to be carried from the walk-in cooler to the make-line
Items such as cases of pizza sauce, weighing 30 pounds, may occasionally need to be carried from the storage area to the prep area, and from the prep area to the front of the store
During delivery, carrying products while performing "walking" and "climbing" duties may be required

Pushing/Pulling

This may be required to move trays or products placed on dollies, or to move empty trays or trash cans
A stack of trays on a dolly is approximately 24 inches - 30 inches and requires a force of up to 7.5 pounds to push

Climbing

Team members must infrequently navigate stairs or climb a ladder to change air fresheners, clean walls, or perform maintenance
During delivery of product, navigation of five or more flights of stairs may be required

Bending/Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas
Forward bending at the waist is necessary at the pizza assembly station
Toe room is present, but workers are unable to flex their knees while standing at this station
Duration of this position is generally less than one minute and may be repeated frequently
Forward bending is also present at the front counter and when stocking items

Reaching

Workers reach above 72 inches occasionally to turn on/off oven, heat lamp, or television controls, and to lift and lower objects to and from shelves
Workers reach down to perform tasks such as scooping cornmeal from a plastic barrel, or washing dishes
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones

Hand Tasks

Eye-hand coordination is essential; use of hands is continuous during the day
Activities frequently require use of one or both hands
Shaping pizza dough requires frequent and forceful use of forearms and wrists
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the different pizza cutters
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes
Team Members must be able to grasp cans, the phone, the pizza cutter, the pizza peel, and pizza boxes

Machines, Tools, Equipment, and Work Aids