Customer Service Rep (01758) - 2420 18th Street

Domino's Franchise; Pleasant Valley Township (IA); On-site; USD 13,776 - 20,664; Part time

Job summary

A pizza chain in Pleasant Valley Township seeks a Customer Service Representative. You will provide exceptional customer service, take orders, and handle customer concerns. The position requires strong communication skills and the ability to work in varying temperatures. Compensation starts at $10-15/hour. Join our team and grow your career with us!

Qualifications

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers.
• Must be able to make correct monetary change.

Responsibilities

• Demonstrating a friendly, positive attitude and great customer service skills.
• Taking orders over the phone and in person.
• Dealing with customer concerns.

Skills

Customer service

Communication skills

Math skills

Attention to detail

Job description

Overview

Customer Service Representative

Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or upselling.

Drive your own career. Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity. You’ll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries.

Responsibilities

• Demonstrating a friendly, positive attitude and great customer service skills
• Taking orders over the phone and in person
• Dealing with customer concerns
• Cash handling
• Upselling
• Hygiene and food safety
• General cleaning duties
• Operate all equipment
• Stock ingredients from delivery area to storage, work area, walk-in cooler
• Receive and process telephone orders
• Clean equipment and facility approximately daily

General job duties and ongoing expectations follow the basics above, with additional duties as needed and communicated by store leadership.

Skills and Qualifications

• Ability to comprehend and give correct written instructions
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen
• Depth perception
• Ability to differentiate between hot and cold surfaces

Work Conditions

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
• Sudden changes in temperature in work area and while outside
• Fumes from food odors
• Exposure to cornmeal dust
• Cramped quarters including walk-in cooler
• Hot surfaces/tools from oven up to 500 degrees or higher
• Sharp edges and moving mechanical parts

Physical Requirements

• Standing: Most tasks are performed from a standing position
• Walking: For short distances for short durations
• Lifting: Deliveries may weigh up to 50 pounds; cases stacked up to 72 inches high
• Carrying: Large cans and pizza sauce, trays of dough, etc., over short distances
• Pushing/Pulling: Move trays on dollies; force up to several pounds
• Climbing, Stooping/Bending, Crouching/Squatting, Reaching
• Hand tasks requiring eye-hand coordination and frequent use of hands

Additional Information

10-15$/hour