Customer Service Rep(01542) 1701 W 7th Street

Domino's; Joplin (MO); Sur place; USD 25 000 - 35 000; Plein temps

Résumé du poste

Domino's in Joplin, Missouri is searching for qualified customer service representatives with strong personality and people skills to enhance customer engagement. The role offers the potential for growth into management or franchise ownership.

Team members will often stand for long durations and perform various physical tasks including lifting and carrying products. A positive attitude and the ability to work under stress in a fast-paced environment are essential for success.

Qualifications

• Ability to address customer needs with personality and people skills.
• Strong communication skills and the ability to work in a fast-paced environment.

Responsabilités

• Engage with customers and provide excellent service.
• Perform tasks while adhering to strict quality control standards.

Connaissances

Customer service skills

Ability to work under stress

Communication skills

Ability to perform repetitive tasks

Description du poste

Job Description

We are searching for qualified customer service reps with personality and people skills. Our fast‑growing environment offers opportunities for growth to management, corporate operations, or franchise ownership.

Advancement

Many team members began as delivery drivers and progress to franchise owners or managerial roles.

Diversity

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals.

Work Conditions

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In‑store temperatures range from 36° to 90° or higher.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk‑in cooler.
• Hot surfaces/tools from oven up to 500° or higher.
• Sharp edges and moving mechanical parts.

Sensing

• Talking and hearing on telephone.
• Near and mid‑range vision for most in‑store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

Temperaments

Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Physical Requirements

• Standing: Most tasks are performed from a standing position.
• Walking: For short distances for short durations.
• Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36" and 48".
• Sitting: Paperwork is normally completed in an office at a desk or table.
• Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high.
• Carrying: Large cans weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Trays of pizza dough are carried three at a time over short distances, weighing approximately 12 pounds per tray.
• Pushing: To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24–30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
• Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
• Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30–45 seconds at one time, repeated continuously throughout the day. Forward bending is also present at the front counter and when stocking ingredients.
• Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.
• Reaching: Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform tasks such as scooping cornmeal from a plastic barrel or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
• Hand Tasks: Eye‑hand coordination is essential. Use of hands is continuous during the day. Frequently tasks require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, phone, pizza cutter and pizza peel, and pizza boxes.
• Machines, Tools, Equipment and Work Aids: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.