Customer Service Rep (01169) - 1636 E 8 Mile

Domino's Franchise; Detroit (MI); On-site; USD 12,742; Part time

Job summary

A popular pizza franchise is seeking a Customer Service Representative in Detroit. The role involves interacting with customers and providing product information. Applicants should have a positive personality and be comfortable handling various customer-related issues. Physical requirements include standing, lifting, and maintaining eye-hand coordination. Wage is $9.25 per hour.

Qualifications

• Positive personality and energetic voice.
• Ability to handle customer-related issues effectively.

Responsibilities

• Interacting with customers throughout the shift.
• Providing information on product details and services.

Job description

Job Description

DOMINO'S PIZZA CSR

The main requirement for Domino's Pizza Customer Service Representative Applicants is to have a positive personality, a clear and highly energetic voice oriented. Customer Representatives need to speak with customers all throughout his or her shift so they must know how to deal with various customer related issues. They must also be well versed when it comes to product details, services, charges, and other related important information which will be related to customers whenever it is needed.

Wage: $9.25/ hour

Qualifications:

Additional Information

Physical Requirements

• Standing: Most tasks are performed from a standing position. Walking surfaces include ceramic tile 'bricks' with linoleum in some food process areas. Height of work surfaces is between 36' and 4'.
• Walking: For short distances for short durations
• Sitting: Paperwork is normally completed in an office at a desk or table
• Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72' high.
• Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
• Pushing: To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24' - 30' and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
• Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
• Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
• Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.
• Reaching: Reaching is performed continuously; up, down and forward. Workers reach above 72' occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
• Hand Tasks: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
• Machines, Tools, Equipment, Work Aids: Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.