Customer Service Rep

Beth Israel Lahey Health; Winchester (MA); On-site; USD 26,174 - 35,817; Full time

Job summary

Beth Israel Lahey Health seeks a Customer Service Representative at Winchester Hospital to support callers, patients, and internal teams in a busy healthcare environment. The role involves answering calls for Winchester Hospital and affiliated services, while maintaining service excellence.

The ideal candidate has strong communication, accurate spelling, and the ability to interact with physicians and management. Typing at least 30 wpm and teamwork are required for success.

Qualifications

• High school diploma preferred.
• Must be able to type a minimum of 30 words per minute.
• Previous customer and answering service experience preferred.
• Excellent communication skills.
• Accurate spelling skills.
• Must be a good team member.
• Able to interact with various levels of management, physicians, and other healthcare providers.

Responsibilities

• Exemplifies Winchester Hospital’s values and Service Excellence standards.
• Commits to making every encounter with patients, patient's family, co-workers, physicians, and other customers the best that it can be.
• Must be able to operate a PC Windows-based computer and related equipment.
• Answers and completes external and internal calls for Winchester Hospital and Answering Service customers.
• Monitors medical and non-medical emergency alarm system. Must be able to learn and operate various emergency codes and unique dispatch processes.
• Provides answering service to approximately 200 physicians.
• Utilizes overhead paging system to locate physicians and announce emergency codes.

Skills

Typing 30 wpm

Customer service

Communication

Spelling accuracy

Team player

Interact with physicians

Interact with management

Education

High school diploma

Tools

Windows PC

Job description

About the Role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description

Winchester Hospital is a 5‑time Magnet designated, Top Massachusetts recognized 223‑bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area.

As a Customer Service Representative, this position is responsible for representing Winchester Hospital, Satellite facilities, and The Physicians Answering Service customers to the public, patients, and internally in a busy environment.

Knowledge, Skills, and Abilities

• High school diploma preferred
• Must be able to type a minimum of 30 words per minute
• Previous customer and answering service experience preferred
• Excellent communication skills
• Accurate spelling skills
• Must be a good team member
• Able to interact with various levels of management, physicians, and other healthcare providers

Principal Functions

• Exemplifies Winchester Hospital’s values and Service Excellence standards.
• Commits to making every encounter with patients, patient's family, co-workers, physicians, and other customers the best that it can be.
• Must be able to operate a PC Windows‑based computer and related equipment.
• Answers and completes external and internal calls for Winchester Hospital and Answering Service customers.
• Monitors medical and non‑medical emergency alarm system. Must be able to learn and operate various emergency codes and unique dispatch processes.
• Provides answering service to approximately 200 physicians.
• Utilizes overhead paging system to locate physicians and announce emergency codes.

Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better.

Pay Range

$19.05 – $25.64 per hour

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled