Customer Service Rep

Nvenia Llc; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

nVenia is seeking a Customer Service Representative to deliver exceptional support, identify parts and solutions, sell the right items, and process orders for prompt delivery. You will assist customers with technical issues, quote prices, and use ERP, BOM, and drawings to locate parts while coordinating with the Field Service, Engineering, and Materials teams to ensure timely shipment.

A 2–5 year background in Inside Sales or Customer Service, familiarity with ERP, Salesforce, and MS Office, and

Qualifications

• 2-5 years of experience in Inside Sales or Customer Service.
• Associates degree preferred.
• Some experience with ERP Systems, Microsoft Office Suite and Salesforce.
• Some ability to read blueprints.
• Prior experience in a manufacturing environment, with knowledge of machines and machine components preferred.

Responsibilities

• Assist customers to identify the correct part and/or solution for their needs, sell the solution and process the orders for prompt delivery.
• Assist customers with technical issues, find the correct solution and/or parts for their equipment, quote prices via phone, fax, or e-mail promptly and accurately.
• Assist customers to identify the parts they require for their specific machines utilizing the ERP system, Bill of Material system, machine manuals and assembly and part drawings.
• Assist customers in troubleshooting technical problems. Work closely with the Field Service, Final Assurance and Engineering to solve customer issues.
• Follow-up on open quotes by contacting customers in order to complete the sale.
• Process customer quotes and sales orders quickly for prompt delivery.
• Follow up customers needs via e-mails, promotional materials, marketing literature, quotes, etc.
• Execute special promotional offerings by explaining to customers the benefits and value of the promotion.
• Pro-actively place calls to targeted customers in order to promote SupportPros offerings. Document calls in CRM.
• Work with Materials team to ensure parts are shipped timely and parts are returned.
• Assist Accounting with collection efforts when input from the parts team is required.

Skills

Customer Focused

Communication proficiency

Telephone manners

Teamwork

Technical Aptitude

Technical Knowledge

Blueprint reading

Order processing accuracy

Multi-tasking

Education

Associates degree preferred

Tools

ERP Systems

Microsoft Office Suite

Salesforce

Job description

As our CSR you will be responsible for providing customer service excellence with every customer interaction. You will assist customers to identify the correct part and/or solution for their needs, sell the solution and process the orders for prompt delivery. Specific responsibilities include:

• Responsible for delivering a personalized customer experience by understanding customer needs, providing solutions and ensuring that that solution is delivered accurately and promptly.
• Assist customers with technical issues, find the correct solution and/or parts for their equipment (needs), sell the solution/parts and quote prices via the phone, fax, or e-mail promptly and accurately.
• Assist customers to identify the parts they require for their specific machines utilizing the ERP system, Bill of Material system, machine manuals and assembly and part drawings.
• Assist customers in troubleshooting technical problems. Work closely with the Field Service, Final Assurance and Engineering to solve customer issues.
• Follow-up on open quotes by contacting customers in order to complete the sale.
• Process customer quotes and sales orders quickly for prompt delivery.
• Ensure that every customer is well informed on all SupportPro offerings that apply to their equipment.
• Follow up customers needs via e-mails, promotional materials, marketing literature, quotes, etc.
• Execute special promotional offerings by explaining to customers the benefits and value of the promotion.
• Pro-actively place calls to targeted customers in order to promote SupportPros offerings. Document calls in CRM.
• Work with Materials team to ensure parts are shipped timely and parts are returned.
• Assist Accounting with collection efforts when input from the parts team is required.

POSITION SPECIFIC COMPETENCIES:

• Customer Focused
• Communication proficiency (written and oral)
• Professional and customer friendly telephone manner
• Teamwork
• Technical Aptitude
• Technical Knowledge
• Proficiency in blueprint reading
• Accuracy of order processing
• Computer proficiency - Word, Excel, Safeforce, ERP
• Proficiency in multi-tasking in a fast-paced environment

Qualifications

POSITION REQUIREMENTS:

• 2-5 years of experience in Inside Sales or Customer Service.
• Associates degree preferred.
• Some experience with ERP Systems, Microsoft Office Suite and Salesforce.
• Some ability to read blueprints.
• Prior experience in a manufacturing environment, with knowledge of machines and machine components preferred.

We offer our staff a competitive salary and comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account including Dependent Care, Health Savings Account, Life Insurance, Short Term Disability, Long Term Disability, 401-K, Paid Time Off, and Paid Holidays.

nVenia provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.