Customer Service Rep

Lincare-085e31c; Town of Colonie (NY); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare in Town of Colonie, NY seeks a Customer Support Associate to answer questions, resolve problems, and support physician-directed product and service needs. You will communicate with customers via inbound/outbound calls, document interactions, and enter orders in our computerized systems.

Equipped with a High School Diploma or GED and basic computer skills, you will join a team dedicated to accuracy, patient education, and compliant care. Competitive hourly pay and benefits are offered.

Qualifications

• Read and analyze patient orders.
• Effectively communicate with coworkers and patients alike.
• Help train employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common-sense understanding to follow oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Read and analyze documents

Effective communication

Training assistance

Numerical reasoning

Instruction following

Education

High School Diploma

GED

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records


• Offering $16.00- $23.00 per hour

Qualifications.

• Read and analyze documents such as patient orders


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

• ongoing training and advancement opportunities


• comprehensive medical, dental, and vision coverage


• paid time off


• retirement savings


• tuition reimbursement


• other benefits


• generous employee referral program


• wide array of employee discounts

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans