Customer Service Rep

Rentokil North America; Thomasville (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Life Insurance

Paid Time Off

Paid Holidays

Sick Time

Tuition Reimbursement

401(k)

Job summary

Rentokil North America in Thomasville, GA seeks a Customer Service Representative to respond to customer questions, resolve issues, and process service orders. You will document interactions, maintain product knowledge, and coordinate with teams to ensure satisfaction.

Preferred candidates have a high school diploma or GED, strong communication skills, and the ability to work in a fast-paced environment. Full-time role with benefits starting Day 1.

Qualifications

• High school diploma or GED required.
• Experience in customer service or call center desired but not required.
• Strong communication and problem-solving skills.
• Typing speed 25+ words per minute or faster.

Responsibilities

• Respond to and resolve customer questions or concerns to ensure satisfaction.
• Document customer information and call history for reference.
• Process orders for new services and coordinate with other teams to resolve issues.
• Maintain knowledge of Terminix products, promotions, and services.

Skills

Customer service

Call center experience

Communication skills

Typing 25+ wpm

Education

High school diploma or GED

Tools

MS Office

Job description

life insurance, paid time off, paid holidays, sick time, tuition reimbursement, 401(k), retirement plan

United States, Georgia, Thomasville

Aug 15, 2026

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What is this role about?

This important role is all about ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns.

What does a "Day-in-the-Life" look like?

Our Customer Service Representatives work in one of our fast paced and energetic Customer Contact Centers and have the opportunity to directly interact with our valued customers every day. Inbound customer calls are most often related to topics like pricing, billing and scheduling. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing.

Here are a few more specifics of what life is like on the job:

• Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other matters
• Documenting customer information and call history information accurately for future reference
• Processing orders for new services requested
• Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers
• Preparing correspondence and coordinating with other functions as necessary to resolve issues

What do I need to be successful?

• Being a high school graduate/having a GED is a requirement
• Prior customer service/call center experience is highly desired, but not required
• You enjoy interacting with customers and providing great service
• You are good at solving problems and clearly explaining solutions
• You thrive in a face paced, high-volume environment
• You have strong communication skills - interpersonal and written
• You have basic computer skills including having worked with Microsoft Office products
• You can type 25+ words per minute

Why should I choose Terminix?

In addition to being part of a great brand with an exciting future, here are some other highlights of what we offer members of the Terminix Team.

• Comprehensive training, all paid by the company
• Very competitive compensation program
• Opportunities for advancement and career growth - including paths into management level roles
• Medical, dental and vision coverage + discounts on Terminix brands
• Short/long-term Disability and Life Insurance
• Paid time off

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

Multiple avenues to grow your career

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

Company-paid holidays & floating holidays

A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents click here to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.