Customer Service Rep

Domino; Suffolk (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's in Suffolk, VA is seeking a Customer Service Representative to greet customers, take orders, and support a fast-paced pizza operation. You will balance phone orders, walk-ins, and cash handling while learning our menu and promos. This role offers flexible full- or part-time hours in a customer-focused team environment.

Join us to deliver great service, maintain a clean dining area, and contribute to a positive guest experience with friendly, energetic service during peak hours.

Responsibilities

• Be the friendly face that greets our hungry customers – your smile is our secret ingredient!
• Master the art of pizza orders as you take orders like a pro (fun bonus if you juggle, not required)
• Channel your inner pizza psychic and anticipate customer needs before they even know what they want
• Balance phone orders, walk-ins, and the occasional pizza pun in a fast-paced setting
• Handle the cash register and make change efficiently
• Keep the restaurant clean and organized to ensure a great guest experience
• Learn our menu items and promotions to upsell deals confidently
• Be a team player in our pizza-making symphony with fellow crew members
• Promote latest deals and specials with enthusiasm and accuracy

Job description

To recognize, appreciate, value, and utilize the unique talents and contributions of all individuals. To create an environment where all Team Members, because of their differences, can reach their highest potential.

Our Purpose

Domino’s is a Purpose-Inspired and Performance-Driven company with Exceptional People committed to Feed the Power of Possible One Pizza at a Time

What We Believe

Do the Right Thing

Put People First

Create Inspired Solutions

Champion Our Customers

Grow and Win Together

How Will We Win

Double Down on Carryout

Provide Best-In-Class Delivery Service

Maintain Strongest Enterprise Profitability

Protect Business from Risk

Support a Foundation built by Great People and the Work They Do Every Day

How Do We Work

Leadership of Self

Leadership of Others

Job Description

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time.

Ready to be a pizza-slinging superhero? Here's what your action-packed adventure as a Customer Service Rep entails:

• Be the friendly face that greets our hungry customers – your smile is our secret ingredient!
• Master the art of pizza acrobatics as you take orders like a pro (no juggling skills required, but they'd be a fun bonus!)
• Channel your inner pizza psychic and anticipate customer needs before they even know what they want
• Transform into a multitasking ninja, effortlessly balancing phone orders, walk-ins, and the occasional pizza pun
• Become one with the cash register, making change faster than a pepperoni disappears off a slice
• Keep our pizza paradise spotless – because a clean restaurant is a happy restaurant
• Embrace the pizza-verse and learn all about our mouth-watering menu items (taste-testing encouraged!)
• Be a team player in our pizza-making symphony, harmonizing with your fellow dough-tossing rockstars
• Spread the cheesy love by promoting our latest deals and specials (pizza puns optional but highly appreciated)

If you're ready to rise to the occasion and become a legend in the world of pizza customer service, then this is your chance to grab a slice of the action!

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

· Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

· Trays of pizza dough are carried three at a time over short distances and weigh approximately 12 pounds per tray.

Pushing

· To move trays which are placed on dollies.

· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

· Trays may also be pulled.

· Forward bending at the waist is necessary at the pizza assembly station.

· Toe room is present, but workers are unable to flex their knees while standing at this station.

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

· Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

· Reaching is performed continuously; up, down and forward.

· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel or washing dishes.

· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

· Eye-hand coordination is essential. Use of hands is continuous during the day.

· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.

· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.