Customer Service Rep

Lincare Holdings Inc.; Salt Lake City (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits package

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

Lincare Holdings Inc. in Salt Lake City seeks a customer service associate to answer questions, resolve problems, determine ongoing product and service needs, and support compliance to physician direction.

You will communicate with customers through inbound and outbound calls, assess needs for additional products or services, educate on offerings, and document interactions in the computerized system. Responsibilities also include entering orders, updating contact information in records, and

Qualifications

• Read and analyze patient orders.
• Communicate effectively with coworkers and patients.
• Help with employee training.
• Calculate dosage frequencies and amounts.
• Follow oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Customer communication

Problem resolution

Training support

Dosage calculations

Following instructions

Education

High School Diploma or GED

Computer data entry

Licensing requirements (location)

Tools

Computerized record system

Order entry system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

• Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities.
• Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits.
• There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans