Customer Service Rep

Newco Distributors Inc; Rancho Cucamonga (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Newco Distributors Inc. is seeking a Customer Service Representative in Rancho Cucamonga, CA to process daily orders across phone, fax, email, EDI, and web channels.

You will work closely with Sales, Purchasing, Accounting, and Operations to ensure accurate order entry and high-quality service for retailers in the pet food distribution sector. The role emphasizes high-volume order processing, strong typing/tenKey skills, ERP system usage, and clear communication to resolve inquiries and

Qualifications

• Experience in customer service or order processing is preferred.
• Proficient in using ERP systems for order entry and processing.
• Strong tenkey and typing skills with high accuracy and speed.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Willingness to work overtime as required to meet business needs.

Responsibilities

• Process a high volume of retail purchase orders received via phone, fax, email, and web platforms.
• Manage a high volume of inbound and outbound calls related to order processing and customer inquiries.
• Assist sales representatives and vendors in managing promotions and fulfilling special requests from customers.
• Adhere to strict deadlines to ensure timely completion of daily orders within our ERP system.
• Utilize strong tenkey and typing skills to accurately input data and process orders efficiently.
• Provide excellent customer service by addressing customer inquiries, concerns, and complaints promptly and professionally.
• Communicate effectively both verbally and in writing with customers, vendors, and internal teams to ensure smooth order processing and resolution of issues.
• Be flexible and available to work overtime as needed to meet business demands and deadlines.

Skills

Typing

Tenkey

Communication

Multitasking

ERP proficiency

Tools

ERP systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep

1 Attachments

3 days ago Requisition ID: 1036

Salary Range: $20.00 To $20.00 Hourly

Job Title: Customer Service Representative

Job Description:

The Customer Service Representative at our Pet Food Distributor plays a crucial role in supporting our pet industry retailers by efficiently processing daily orders through various channels including phone, fax, email, EDI, and web. This position collaborates closely with Outside Sales to facilitate the internal processing of promotions and resolves customer inquiries and complaints. The Customer Service Representative interacts extensively with multiple departments including Sales, Purchasing, Accounting, and Operations to ensure seamless operations and exceptional service delivery to our customers.

Key Responsibilities:

• Process a high volume of retail purchase orders received via phone, fax, email, and web platforms.
• Manage a high volume of inbound and outbound calls related to order processing and customer inquiries.
• Assist sales representatives and vendors in managing promotions and fulfilling special requests from customers.
• Adhere to strict deadlines to ensure timely completion of daily orders within our ERP system.
• Utilize strong tenkey and typing skills to accurately input data and process orders efficiently.
• Provide excellent customer service by addressing customer inquiries, concerns, and complaints promptly and professionally.
• Communicate effectively both verbally and in writing with customers, vendors, and internal teams to ensure smooth order processing and resolution of issues.
• Be flexible and available to work overtime as needed to meet business demands and deadlines.

Qualifications:

• Previous experience in a customer service or order processing role preferred.
• Proficient in using ERP systems for order entry and processing.
• Strong tenkey and typing skills with high accuracy and speed.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Willingness to work overtime as required to meet business needs.

This position has a starting salary of $20.00 per hour.

Schedule: M-Th 8:00 AM to 4:30 PM / F 7:30 AM to 4:00PM