Customer Service Rep

Rentokil Terminix

Pensacola (FL)

On-site

USD 32,000 - 42,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Disability and Life Insurance

401(k) with employer match

Job summary

Terminix is seeking a Customer Service Representative to join our fast-paced contact center. You will interact with customers daily, handling questions about pricing, billing, and scheduling to support retention and satisfaction. We offer day-one benefits and comprehensive training.

High school diploma or GED required; prior call center experience is a plus but not required. Strong communication and problem-solving skills, with basic MS Office and 25+ wpm typing, help you succeed.

Qualifications

High school diploma or GED required.
Prior customer service/call center experience is preferred but not required.
Enjoy interacting with customers and providing great service.
Strong communication and problem-solving skills are essential.

Responsibilities

Resolve customer questions or concerns related to service, billing, or scheduling.
Document customer information and call history accurately for future reference.
Process orders for new services and coordinate with other functions as needed.
Maintain up-to-date knowledge of Terminix products/services, promos, and offers.

Skills

Communication skills

Typing 25+ wpm

Problem solving

Customer service

Fast-paced environment

Education

High School Diploma or GED

Tools

MS Office

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What is this role about?

This important role is all about ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns.

What does a "Day-in-the-Life" look like?

Our Customer Service Representatives work in one of our fast paced and energetic Customer Contact Centers and have the opportunity to directly interact with our valued customers every day. Inbound customer calls are most often related to topics like pricing, billing and scheduling. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing.

Here are a few more specifics of what life is like on the job:

Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other matters
Documenting customer information and call history information accurately for future reference
Processing orders for new services requested
Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers
Preparing correspondence and coordinating with other functions as necessary to resolve issues

What do I need to be successful?

Being a high school graduate/having a GED is a requirement
Prior customer service/call center experience is highly desired, but not required
You enjoy interacting with customers and providing great service
You are good at solving problems and clearly explaining solutions
You thrive in a face paced, high-volume environment
You have strong communication skills - interpersonal and written
You have basic computer skills including having worked with Microsoft Office products
You can type 25+ words per minute

Why should I choose Terminix?

In addition to being part of a great brand with an exciting future, here are some other highlights of what we offer members of the Terminix Team.

Comprehensive training, all paid by the company
Very competitive compensation program
Opportunities for advancement and career growth - including paths into management level roles
Medical, dental and vision coverage + discounts on Terminix brands
Short/long-term Disability and Life Insurance
Paid time off

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth

Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement