Customer Service Rep

Integris-Health; Oklahoma City (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

INTEGRIS Health Baptist Medical Center in Oklahoma City, OK is hiring a full-time Customer Service Representative I for the evening shift (2pm–10pm). You will handle inbound calls, assist both internal and external customers with service requests, and use systems such as AMCOM and Teletracking.

Qualifications include computer literacy with Microsoft applications and the ability to type 35 wpm; preferred experience in customer support, call center, dispatch, or related operations.

Qualifications

• Computer literacy in Microsoft applications.
• Ability to type 35 wpm.

Responsibilities

• Answer telephone calls to assist both internal and external customers with service requests.
• Operate software used in Communications and/or Integrated Support Services (e.g., AMCOM, Teletracking).
• Handle emergency service calls and stress.
• Gather information and route to appropriate resource or department.
• Operate overhead paging in emergencies.
• Understand emergency codes and responsibilities when activated.
• Provide limited departmental training as needed.

Skills

Microsoft Applications

Typing 35 wpm

Tools

AMCOM

Teletracking

Job description

Join our team as a full-time, evening shift (2pm to 10pm), Customer Service Representative at INTEGRIS Health Baptist Medical Center, in Oklahoma City, OK.

Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.

Qualifications

Qualifications:

• Computer literacy in Microsoft applications and the ability to type 35 wpm
  

Preferred Qualifications:

• 2 years' experience in a customer support service department within food, housekeeping, dispatch, plant operations management, or linen.
• Call center/dispatch experience

Responsibilities

Responsibilities:

The Customer Service Representative I is responsible for answering telephone calls to assist both internal and external customers with service requests. Responsibilities include:

• Operate various software used in the Communications and/or Integrated Support Services departments, to include AMCOM, Teletracking, etc.
• Handle emergency service calls and stress.
• Gather the proper information and route it to the appropriate resource or department, either by work orders or other service means.
• Operates the overhead paging system in emergency situations.
• Understanding all emergency management codes and their responsibilities when these codes are activated.
• Use good telephone etiquette when answering calls for service.
• To provide limited departmental training as needed.

INTEGRIS Health is an Equal Opportunity Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

About Us

Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.

Job Info

• Job Identification 115252
• Job Category Admin Support
• Locations Oklahoma City, OK, United States