Customer Service Rep

GXO Logistics, Inc; Northern (KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

GXO Logistics, Inc. is seeking a Customer Service Representative for 1st shift (Monday - Friday, 6:00am - 2:30pm) to support warehouse operations in a dynamic, growing global company.

The role includes coordinating workload, preparing work orders, and ensuring timely order fulfillment. Salary starts at $20.75 per hour with a comprehensive benefits package including paid time off and medical/dental/vision insurance.

Qualifications

• Proficiency in Microsoft Office.
• Effective communication with carriers, customers, and management.
• 1 year of customer service experience.
• 6 months of warehouse experience.

Responsibilities

• Coordinate workload among warehouse workers and drivers.
• Prepare and troubleshoot work orders and discrepancies.
• Assign and release orders for loading/unloading.
• Manage inventory and research inventory for orders.
• Enter data into WMS and create bills of lading.

Skills

Multitasking

Communication skills

Education

High school diploma

Tools

Microsoft Office

Job description

At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward.

1st Shift, Monday - Friday, 600am - 02:30pm

Pay, benefits and more.

The hourly pay rate for this is $20.75. GXO, in good faith, believes this is the pay rate for this role at the time of this posting. We may ultimately pay more or less than the posted rate and this rate is only applicable for jobs to be performed in Virginia. This rate may be modified in the future. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. If you’re excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with GXO.

What you’ll do on a typical day:

• Coordinate workload allocation among warehouse workers, material handlers and drivers
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed
• Assign and release orders sent for loading and unloading
• Allocate and research inventory for orders
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
• Maintain and generate required reports
• Process, audit and file various documentation

What you need to succeed at GXO:

At a minimum, you'll need:

• Proficiency in Microsoft Office
• Ability to communicate effectively with carriers, customers, employees and management
• Proven ability to multitask and prioritize workload in a fast-paced environment

It’d be great if you also have:

• High school diploma or equivalent
• Availability to work a flexible schedule when needed
• 1 year of customer service experience
• 6 months of experience in a warehouse setting

We engineer faster, smarter, leaner supply chains.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Logistics at full potential.

At GXO, we’re constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at workand the resources to build a career you can be proud of.