Customer service rep

Cognizant; Lincoln (NE); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in the United States is seeking a Customer Service Representative to deliver exceptional support to customers and providers in a healthcare context. This fully remote role collaborates with internal teams to ensure timely resolutions and a high level of service.

The ideal candidate has 1–3 years in customer service, strong communication, and problem-solving skills. Experience with CRM tools and case management systems is a plus; schedule is day shift with remote work.

Qualifications

• 1 to 3 years of experience in customer service, customer support, or a related role.
• Experience working in a customer-focused environment with a strong commitment to service excellence.
• Knowledge of Customer Service Management principles and best practices.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize work effectively, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively within a team environment.
• Experience supporting healthcare provider and payer-related processes is preferred.

Responsibilities

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support while delivering a high level of customer satisfaction.
• Resolve customer concerns and escalates complex issues to appropriate teams when necessary.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to established service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Healthcare domain knowledge

Tools

CRM tools

Case management systems

Job description

About the role

As a Customer Service Representative, you will make an impact by delivering exceptional support to customers and stakeholders while helping ensure efficient resolution of inquiries, requests, and service-related concerns. This role requires a customer-focused professional who can effectively manage interactions, maintain service quality, and support operational objectives within a healthcare environment.

You will be a valued member of the customer support team and work closely with internal partners, providers, payers, and customers to deliver a positive service experience and support business goals.

Location: Missouri, United States

Work Model: Remote

Shift: Day Shift

In this role, you will:

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support while delivering a high level of customer satisfaction.
• Resolve customer concerns and escalates complex issues to appropriate teams when necessary.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to established service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

What you need to have to be considered

• 1 to 3 years of experience in customer service, customer support, or a related role.
• Experience working in a customer-focused environment with a strong commitment to service excellence.
• Knowledge of Customer Service Management principles and best practices.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize work effectively, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively within a team environment.
• Experience supporting healthcare provider and payer-related processes is preferred.

These will help you stand out

• Experience within healthcare, provider, or payer environments.
• Exposure to customer service technologies and case management systems.
• Understanding of customer relationship management (CRM) tools.
• Experience handling high-volume customer interactions.
• Strong attention to detail and documentation skills.
• Demonstrated ability to build positive relationships with customers and stakeholders.

Work Model

This is a fully remote position. Associates will work remotely while collaborating with customers, providers, payers, and internal teams to support service operations and deliver exceptional customer experiences.

Travel

No travel is required for this role.

Why Cognizant?

At Cognizant, we're engineering modern businesses to improve everyday life. Our associates enjoy a collaborative environment, opportunities for continuous learning, and the ability to work on meaningful projects that create value for our clients and their customers.

Aplicants will be accepted till 10/30/2026

The annual salary for this position will be in the range of $40K - $46K depending on experience and other qualifications of the successful candidate

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.