Customer Service Rep

Element Materials Technology; Enfield (CT); On-site; USD 28,929 - 31,684; Full time

Job summary

Element Materials Technology is seeking a Customer Service Rep in Enfield, Connecticut. This role involves reviewing aerospace purchase orders to ensure compliance with technical and contractual requirements. Candidates should have a background in aerospace or defense, with strong attention to detail and proficiency in Microsoft Office and ERP systems. The salary is competitive, ranging from $21 to $23 per hour depending on experience. Join our dynamic aerospace team and help us provide top-notch service to our clients.

Qualifications

• Previous experience in aerospace or defense industry strongly preferred.
• 2+ years of experience in purchasing, order entry, or contract review in an aerospace environment.
• Familiarity with aerospace OEMs (Boeing, Raytheon, Collins, etc.) and MRO environments.

Responsibilities

• Review incoming aerospace purchase orders for accuracy and completeness.
• Verify technical data such as part numbers, revisions, and certifications.
• Ensure compliance with Prime, FAA, and/or DoD customer requirements.

Skills

Attention to detail

Technical comprehension

Microsoft Office proficiency

Excellent communication

Organizational skills

Tools

ERP systems

Job description

Customer Service Rep

Location

US-CT-Enfield

Job ID

2026-19043

Overview

We are seeking a detail-oriented and knowledgeable Customer Service Rep to join our aerospace team. This position is responsible for reviewing, analyzing, and validating purchase orders (POs) from aerospace customers to ensure all technical, contractual, and compliance requirements are met prior to order acceptance and processing.

Salary: $21- $23/hr DOE

Responsibilities

• Review incoming aerospace purchase orders for accuracy, completeness, and alignment with company capabilities, pricing, and terms.
• Verify all technical data such as part numbers, revisions, drawings, certifications, specifications, and special process requirements.
• Ensure compliance with Prime, FAA, and/or DoD customer requirements.
• Confirm customer flowdown requirements and coordinate internally with Quality, Engineering, Sales, and Operations as needed.
• Identify discrepancies or unclear requirements and proactively communicate with customers for clarification or revision.
• Log, track, and archive all reviewed POs and related documentation per internal procedures.
• Assist in maintaining accurate ERP system data including customer records, PO status, and delivery schedules.
• Support audits and customer quality inquiries related to PO documentation or order entry.

Skills / Qualifications

• Previous experience in aerospace or defense industry strongly preferred.
• Strong attention to detail and technical comprehension skills.
• Proficient in Microsoft Office and ERP systems.
• Excellent communication and organizational skills.

Preferred Qualifications

• 2+ years of experience in purchasing, order entry, or contract review in an aerospace environment.
• Familiarity with aerospace OEMs (Boeing, Raytheon, Collins, etc.) and MRO environments.
• Experience working with certifications such as C of C, test reports, and NADCAP special processes.
• Ability to read and interpret technical documents, engineering drawings, and quality clauses.
• Understanding of aerospace standards (AS9100, ITAR, DFARS, etc.).

EEO & Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.