Customer Service Rep

Pentair; Delavan (WI); Hybrid; USD 42,000 - 45,360; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick time

Medical, Dental, and Vision Insurance

401(k)

Up to 5% 401K match starting day one

Health savings account

Life insurance

Paid time off

Prescription drug insurance

Tuition reimbursement

Job summary

Pentair is seeking a Customer Service Representative in Delavan, WI, offering a hybrid work arrangement. The role handles day-to-day customer interactions, coordinates with distribution and sales, and resolves requests with timely communication.

You will liaise with engineering, purchasing, scheduling, and logistics to meet delivery expectations, while maintaining strong service standards and data accuracy.

Qualifications

• 1–3 years of experience in claims or customer service.
• Associate degree or higher; Bachelor's degree preferred.
• MS Office proficiency required.

Responsibilities

• Coordinate internal activities and manage customer expectations.
• Serve as primary contact for Pentair Distribution and Sales Network.
• Provide day-to-day problem resolution via telephone and email.
• Respond to emails and inquiries within 24 hours.
• Coordinate information between customers and internal departments to meet expectations.
• Assist with expediting orders and coordinating logistics as needed.

Skills

Customer service

Communication

MS Office

Prioritization

Education

Associate degree

Bachelor's degree preferred

Tools

SAP

Job description

Customer Service Representative – Delavan, WI (Hybrid)

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

Responsibilities

• Coordinate internal activities and external customers’ expectations to ensure Legendary Customer Service.
• Primary contact for Pentair Distribution and Sales Network.
• Provide day-to-day problem resolution; effectively communicating by telephone and email.
• Managing incoming email and providing timely responses within 24 hours or less.
• Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning and Logistics) to meet customer expectations.
• Work with internal management & personnel to expedite orders at customer’s request.
• Work closely with logistics relative to delivery instructions and expediting. Assist with booking of containers.
• Strong working relationship and interface with cross‑functional departments.
• Be attentive to phone calls, ensuring sufficient coverage at all times.
• Perform other tasks and duties as assigned.

Key Qualifications

• Excellent customer service and soft skills.
• Strong organizational, written and verbal communication skills.
• Ability to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention to detail and work under pressure.
• Must be able to respond to the needs of our distributors and customers in a timely manner.
• Proficient in MS Office Products.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Demonstrates integrity and ethical standards.
• Associate’s degree in a related field. Bachelor’s Degree preferred.
• 1-3 years of experience in claims department/customer service.
• SAP experience preferred but not required.

Shift / Hours

• 7:30am – 4:00pm Monday - Friday
• Hybrid three days a week onsite

Compensation

The hourly pay for this role is: $21.00. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance
• Tuition reimbursement

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.