Customer Service Rep

GXO Logistics, Inc; Cincinnati (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

GXO Logistics, Inc in Cincinnati is looking for a Customer Service Representative to support warehouse operations on the first shift (Mon-Fri, 7:30 am–4:00 pm). You will assist managers, coordinate workload among warehouse staff, and ensure accurate customer order fulfillment.

The successful candidate will have strong Microsoft Office skills, clear communication, and the ability to multitask in a fast-paced setting, with at least 1 year of customer service and 6 months in a warehouse.

Qualifications

• Proficiency in Microsoft Office and data entry.
• Excellent written and verbal communication.
• Ability to multitask and prioritize in a fast-paced environment.
• High school diploma or equivalent.
• Availability for a flexible schedule.
• 1 year of customer service experience.
• 6 months of warehouse experience.

Responsibilities

• Coordinate workload among warehouse workers, material handlers and drivers.
• Prepare work orders; troubleshoot orders and resolve discrepancies.
• Assign and release orders for loading and unloading.
• Allocate and research inventory for orders.
• Enter data for inbound/outbound freight into the WMS and create bills of lading.
• Maintain and generate required reports.
• Process, audit and file various documentation.

Skills

Microsoft Office

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Warehouse Management System

Job description

At GXO, we’re constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at workand the resources to build a career you can be proud of.

Job Title:Customer Service Representative –

Continue to Grow with GXO.

At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward.

1st Shift, Monday - Friday, 730a - 04:00pm

As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. If you’re excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with GXO.

What you’ll do on a typical day:

• Coordinate workload allocation among warehouse workers, material handlers and drivers
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed
• Assign and release orders sent for loading and unloading
• Allocate and research inventory for orders
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
• Maintain and generate required reports
• Process, audit and file various documentation

What you need to succeed at GXO:

At a minimum, you'll need:

• Proficiency in Microsoft Office
• Ability to communicate effectively with carriers, customers, employees and management
• Proven ability to multitask and prioritize workload in a fast-paced environment

It'd be great if you also have:

• High school diploma or equivalent
• Availability to work a flexible schedule when needed
• 1 year of customer service experience
• 6 months of experience in a warehouse setting

We engineer faster, smarter, leaner supply chains.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard their employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard their employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.