Customer Service Rep

ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC; Chico (CA); On-site; USD 24,796 - 31,684; Full time

Job summary

First American’s Direct division seeks an in-office Customer Service Representative to join our Chico, CA team and provide responsive, professional support to customers, business partners, and internal teams.

You’ll be a key contact for inquiries from the public, real estate agents, brokers, agencies, and other partners. You’ll use phone, email, and web-based applications to answer questions, resolve issues, and document activity with accuracy and care.

Qualifications

• Strong communication and customer service skills.
• A helpful, professional, and solutions-oriented mindset.
• Comfort using computerized systems and web-based tools.
• Ability to manage multiple requests while maintaining attention to detail.
• Strong follow-through and organizational skills.
• Experience in a call center, office, escrow, insurance, real estate, or service-related environment is a plus.

Responsibilities

• Respond to customer inquiries and service requests in a timely, professional manner.
• Support customers by phone, email, and web-based applications.
• Research, troubleshoot, and resolve questions or concerns.
• Provide status updates and accurate information using internal systems.
• Document interactions and maintain clear, organized records.
• Partner with internal teams to help resolve customer needs.
• Deliver a positive customer experience with every interaction.

Skills

Customer service

Communication

Multitasking

Call center experience

Problem solving

Tools

CRM systems

Web-based tools

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Are you a people‑focused problem solver who enjoys helping others and keeping things moving? We’re looking for an in‑office Customer Service Representative to join our Chico, CA team and provide responsive, professional support to customers, business partners, and internal teams.

In this role, you’ll be a key point of contact for inquiries from the general public, real estate agents, brokers, agencies, and other business partners. Depending on the business area, you may assist with escrow‑related questions, insurance policy or claims inquiries, technical support needs, or other service requests.

You’ll communicate with customers through phone, email, and web‑based applications to answer questions, resolve issues, provide updates, and ensure each interaction is handled with accuracy, care, and professionalism. You’ll also use computerized systems to track requests, gather information, troubleshoot concerns, and document activity.

What You’ll Do

• Respond to customer inquiries and service requests in a timely, professional manner
• Support customers by phone, email, and web‑based applications
• Research, troubleshoot, and resolve questions or concerns
• Provide status updates and accurate information using internal systems
• Document interactions and maintain clear, organized records
• Partner with internal teams to help resolve customer needs
• Deliver a positive customer experience with every interaction

What We’re Looking For

• Strong communication and customer service skills
• A helpful, professional, and solutions‑oriented mindset
• Comfort using computerized systems and web‑based tools
• Ability to manage multiple requests while maintaining attention to detail
• Strong follow‑through and organizational skills
• Experience in a call center, office, escrow, insurance, real estate, or service‑related environment is a plus

This is a great opportunity for someone who enjoys working in a collaborative office environment, supporting customers, and being part of a team that values accuracy, service, and professionalism.

Pay Range: $17.68 – $23.56 Hourly

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer‑imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees – not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.