Customer Service Rep

Planet Fitness; Cathedral City (CA); On-site; Full time

Benefits offered by this job

401(k)

Flexible schedule

Opportunity for advancement

Training & development

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

A leading fitness center in California seeks a Customer Service Representative to create a positive experience for members and prospective members. Responsibilities include greeting and assisting members at the front desk, addressing member inquiries, and maintaining cleanliness in the club. The ideal candidate should possess strong customer service skills, a good work ethic, and basic computer proficiency. This role offers full-time and part-time status with various benefits including flexible schedules and health insurance.

Qualifications

• Strong customer service skills with an ability to exceed customer expectations.
• Basic computer proficiency needed for member management tasks.
• Honesty and a good work ethic required.

Responsibilities

• Greet potential members and provide a positive customer experience.
• Handle front desk tasks and member check-ins.
• Assist in resolving member service issues.

Skills

Customer service skills

Basic computer proficiency

Strong work ethic

Job description

Benefits

• 401(k)
• Flexible schedule
• Opportunity for advancement
• Training & development
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours.
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness