Customer Service Rep

CM Truck Beds; California; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Health, dental, and vision insurance

Retirement savings plan with company 


Paid time off and holidays

Professional development and growth

Job summary

CM Truck Beds seeks a Quality Technician to support manufacturing by inspecting and testing to meet quality standards. You will document non-conformances, assist root-cause analysis, and maintain standard work while promoting 5S across work areas.

You will collaborate with cross-functional teams, train operators, and track KPIs to drive continuous improvement and trash waste in processes.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2–4 years in a manufacturing or quality role.
• Familiarity with Operational Excellence and 5S.
• Ability to read and interpret technical drawings.
• Proficiency in Microsoft Office and basic data entry.
• Strong attention to detail and analytical skills.
• Effective communication and teamwork.
• Experience with ISO 9001 or QA systems preferred.
• Knowledge of measurement tools.

Responsibilities

• Perform in-process and final inspections to ensure specifications.
• Document and report non-conformances; assist root cause analysis.
• Maintain and audit Standard Work procedures.
• Support 5S in work areas for safety and efficiency.
• Participate in problem solving using 5 Whys, Fishbone, PDCA.
• Collaborate with cross-functional teams on improvements.
• Assist training of operators on quality standards.
• Maintain records of inspections, tests, and audits.
• Support internal/external audits as needed.
• Monitor KPIs to track progress and identify opportunities.
• Drive continuous improvement and adapt to new processes.
• Evaluate processes to reduce waste and implement countermeasures.

Skills

Attention to detail

Analytical skills

Technical drawings

Microsoft Office

Teamwork

Communication

Problem solving

5S

Education

High school diploma

Associate degree preferred

Tools

Calipers

Micrometers

Gauges

SPC basics

Job description

# Customer Service Rep## Job DetailsCMTB - Kingston - Kingston, OKFull TimeNoneDay## DescriptionJob Description:The Quality Technician supports manufacturing operations by ensuring product quality standards are met through inspection, testing, and documentation. This entry-level role plays a key part in driving continuous improvement through Operational Excellence principles, including Standard Work, 5S, and structured problem solving.Key Responsibilities:* Perform in-process and final inspections to ensure compliance with specifications and standards.* Document and report non-conformances; assist in root cause analysis and corrective actions.* Maintain and audit Standard Work procedures to ensure consistency and effectiveness.* Support implementation and sustainment of 5S in work areas to promote safety, efficiency, and visual control.* Participate in problem-solving activities using tools such as 5 Whys, Fishbone Diagrams, and PDCA.* Collaborate with cross-functional teams to identify and implement process improvements.* Assist in training operators in quality standards and inspection techniques.* Maintain accurate records of inspections, tests, and audits.* Support internal and external audits as needed.* Collect, monitor, and report on key performance indicators (KPIs) to track progress and identify new opportunities for improvement.* Help drive a culture of continuous improvement and assist teams in adapting to new processes and systems.* Evaluate existing processes to identify waste and inefficiencies and implement countermeasures using operational excellence tools.## QualificationsQualifications:* High school diploma or equivalent; technical certification or associate degree preferred.* 2–4 years of experience in a manufacturing or quality role.* Familiarity with Operational Excellence Manufacturing principles, including 5S. Problem Solving and Standard Work.* Strong attention to detail and analytical skills.* Ability to read and interpret technical drawings and specifications.* Proficient in Microsoft Office and basic data entry.* Effective communication and teamwork skills.Preferred Skills:* Experience with ISO 9001 or other quality management systems.* Knowledge of measurement tools (calipers, micrometers, gauges).* Exposure to SPC (Statistical Process Control) and basic data analysis.Benefits:* Competitive wages* Health, dental, and vision insurance* Retirement savings plan with company match* Paid time off and holidays* Opportunities for professional development and growth