Customer Service Rep

Lincare Holdings Inc.; Austin (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

Lincare in Austin seeks a customer support specialist to communicate with customers, answer questions, resolve issues, and determine ongoing product/service needs in alignment with physician directions.

The role includes documenting calls, entering orders, updating demographic data, and educating customers about products and services. Training and processes support are part of daily duties as well.

Qualifications

• Read and analyze patient orders.
• Effectively communicate with coworkers and patients.
• Help with the training of employees.
• Calculate figures and amounts related to frequency and doses dispensed.
• Follow oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record system.
• Enters customer orders into the computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Training of employees

Effective communication

Education

High School Diploma or GED

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

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